Terms and conditions for a bed and breakfast business

This is a set of terms and conditions for a bed and breakfast business or boutique hotel. This template is very easy to adapt, and will protect your B&B or hotel business by setting out the contract with your guests and the service that they should expect.

Suitable for use in: England & Wales and Scotland
£34.80 inc VAT ( £29.00 ex VAT )
  • Solicitor approved
  • Plain English makes editing easy
  • Guidance notes included
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About this terms and conditions template

This terms and conditions template is suitable for any bed and breakfast business or boutique hotel. It follows industry standards, and can be customised easily to suit your business. These terms are not set up for taking money via your website (see below for suitable alternative).

These T&C should give your guests realistic expectations about the service you provide and give no case for argument that you haven't made them aware of the rules. While there are always going to be difficult guests, having well written terms and conditions should make it easier and less costly to resolve problems and disagreements.

Presentation

In the hotel and leisure industry, many contractual terms are also part of the explanation of what is provided (for example, what is included in the price of a room, or how a customer can cancel a reservation). We have followed the industry practice of presenting the terms in a style that does to look like a legal document and that does not use legal jargon.

That does not mean that the legal effect is in any way diminished. Clear, concise terms written in plain English will benefit your business far more than a verbose document written in legalistic language. Guests are more likely to book and stay with you because:

  • you set their expectations in advance as to what their stay will be like
  • the tone of your terms is friendly and welcoming rather than intimidating
  • the professionalism reflected in your terms is likely to be extended across other areas of your business
  • they understand the rules of staying with you (particularly important in a business where many of your customers are unlikely to be native speakers)

The terms themselves have been written for print and used when guests walk in "off the street".

Alternative templates

We offer another version of the terms and condition template for publishing on the website of bed and breakfast business or boutique hotel. You may be interested to look at: Website terms and conditions template: bed and breakfast business.

The law in this document

The law in these T&C is largely common law that deals with the basics of contracts: offer, acceptance, price and payment, provision of service, liabilities and risk. That means that, by and large, you can set the terms you want. Our guidance notes will tell you what you can change safely, and what we don't advise changing.

Document contents

The terms and conditions template includes provisions that cover:

  • Contract: formed on the acceptance of the hotelier or B&B owner;
  • Security of credit card payment;
  • Price and payment;
  • Reservation and cancellation;
  • Arrival and departure;
  • Minimum contractual position;
  • Restrictions on the actions of guests during a stay;
  • Disclaimers and limitation of liability;
  • Indemnity;
  • Other miscellaneous legal provisions.
Draftsman

This document was written by a solicitor for Net Lawman. It complies with current English law.

UK-TLShos02 - Terms and conditions for a bed and breakfast business (Suitable for use in: England & Wales and Scotland)

 
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