This is a "terms and conditions" document for a business that hires technical equipment to consumers.
It is suitable for a wide range of products, from garden machinery to clothes, although drawn for audio-visual equipment as an example.
You could be in the equipment rental business or simply rent out spare equipment from time to time. This is a flexible and adaptable agreement.
The agreement is similar to our B2B version, but includes full provision for compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and correspondingly extensive notes to advise you.
You might send out these terms with a quotation or place them on your counter, ready for a customer to sign. You can also adapt them for use on your website.
Using this document will help you to:
set out clearly how your business works and how equipment can be hired for any period
ensure that the hirer receives the quality of service that you aim to provide - and that you can act against a hirer who oversteps your terms or misuses the equipment
present a professional image of your business – our use of plain English helps to ensure that your customer do not feel intimidated by overly formal or legalistic language
provide alternatives for collection of equipment and make solving disputes easier
comply with the Consumer Contracts (ICAC) Regulations 2013