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| Before buying documents |
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| Before buying advice |
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| Payment method related questions |
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| Law related questions |
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| Before buying documents |
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| A 1. | How do I buy a document?
- Find the document(s) you wish to buy
- Click on "buy this document";
- you will see the basket content
- click 'Buy more' to buy more documents or "Proceed to pay" ;
- provide your e-mail address and password; if you have bought document from Net Lawman before use the login section at the left hand side. If you are a new customer, register on the right;
- provide usual basic contact information and choose cheque or credit card payment method;
- give credit card details on a WorldPay secure page (credit card purchase) or print the page and send with cheque (cheque purchase);
- download your document and your invoice from the document collection point by logging in from our home page;
- use your document as often as you like for one company or business only.
| | Back to top | | A 2. | Do I need to register first to buy any document? No, as you go through the motion of buying the document, you are asked to register as a process within the buying procedure. You do not have to register first. | | Back to top | | A 3. | How can I find the document I need? You can go to document center and click on the most suitable document category and try find the document in that category. If you don’t find it from here, please use our search facility (located at the top right hand side of every page). | | Back to top | | A 4. | Can I preview the document before I buy? Most documents (the first 5-10 pages) are available in PDF preview format so you can try before you buy. For obvious reasons, much of the document is covered, however, you are still able to assess whether the document is suitable for you. | | Back to top | | A 5. | If I buy a document, how will I get it? We deliver documents and forms in two ways:
First, we send to you automatically, by email. Second, you can download from our website. This is usually necessary only some time after you have bought and deleted the original, or if you have accidentally changed the original and saved the changed version. Or if your mail server was down while our system tried to send the document to you.
Although we are not infallible, delivery problems are most often caused by an error in typing in your email address when you buy, (so that our system sends your document to an incorrect email address); or problems arising from your computer settings, which prevent your computer from receiving our document. If you have a problem we will always help you resolve it if we can.
To download, enter your email address and password at the top left of our home page and we will take you to your purchase history, from where you can download. | | Back to top | | A 6. | If I buy a document, how soon will I get it? If you have entered the correct email address and your mail server is fast enough you should receive it almost instantly or within 10 minutes. However if you have a slow mail server (say hotmail) it may take hours. If you your mail server has a problem right at that moment, or your mail server has put a firewall in, or if you have entered the wrong email address, you may not receive it via email at all.
At any event you can download it directly from the Net Lawman site by simply logging to the site. You will be able to download it almost instantly (with a maximum delay of 10 minutes) after you have paid for it.
If you have any login problems please contact tech support. We will get back to you in 24 hours. | | Back to top | | A 7. | In what file format I will get my document? The documents and forms are in Word format, or a format which Word can read. You can also choose for them to be in a different format when you access the ‘buy’ page. You can edit them very easily. | | Back to top | | A 8. | Are the documents templates are in editable format? The documents and forms are in Word format, or a format which Word can read.. You can also choose for them to be in a different format when you access the ‘buy’ page. You can edit them very easily. | | Back to top | | A 9. | Can I edit the document as per my requirement? Of course. This is the essence of the Net Lawman service. Some documents are very specific in their nature and require precise and careful drafting to ensure their proper interpretation. About 10% of clients use our drafting service where we will happily amend anything you like for a modest price. The service is versatile and flexible. We take instructions quickly by email. You can make payment here or contact us for a quote.
If you would prefer to make the changes yourself, we can of course tidy them up for you using the same service! | | Back to top | | A 10. | Will you check the edited (by me) document for me? Of course. Please see the rates at our document drafting page. You can make payment here or contact us for a quote. | | Back to top | | A 11. | Can I purchase advice hours to modify the purchased document? Of course. An hourly rate of £80 is recommended to do simple changes. Please see the various options at the drafting home page. You can make payment here or contact us for a quote. | | Back to top | | A 12. | I could not find the document I need. What shall I do? Please use our search facility (at the top right hand corner of every page). If you have already tried this, please contact us and we can tell you whether we have the document you need. | | Back to top | | A 13. | Can you draft document especially for my requirement? Yes. Our bespoke drafting service is flexible and efficient. You simply instruct us as to what you need, we produce a first draft, you assess our work, send us further instructions and we draft a final version for you to use. This usually takes about two hours which we price at £160. Please visit our drafting page. You can make payment here or contact us for a quote. | | Back to top | | A 14. | If I amend the document template, will it result in plagiarism? Who owns the copyrights? All Net Lawman documents are drawn by us and we own the copyright (jointly with Andrew Taylor, our director). Technically, when you buy a document, you are buying a licence under the terms we give you. Presently, you are free to use a Net Lawman as many times as you like for as long as you like, for the purposes of a single business. You may not sell our documents nor pass them on to any other person, nor use them for more than one business. We make an exception for solicitors, who may use documents as often as they wish. | | Back to top | | A 15. | Can I enter additional clauses into Net Lawman document templates myself? Of course. This is the essence of the Net Lawman service. Some documents are very specific in their nature and require precise and careful drafting to ensure their proper interpretation. About 10% of clients use our drafting service where we will happily amend anything you like for a modest price. The service is versatile and flexible. We take instructions quickly by email.
If you would prefer to make the changes yourself, we can of course tidy them up for you using the same service! You can make payment here or contact us for a quote. | | Back to top | | A 16. | How can I contact you for support? Fr Law support please contact us. For technical support please click here. | | Back to top | | A 17. | How can I register with Net Lawman? You don’t need to register first in order to buy documents from Net Lawman. Registration is a part of the buying process when you buy for the first time. Simply choose the document you would like and we will take you through the rest step by step. | | Back to top | | A 18. | How do I know whether you have received my email? We try to respond to all enquiries within 48 hours. In most cases we respond within 24 hours. If your email regards paid advice or a purchased document, you will have received a message saying that we have received your message. If you have not received this message within 72 hours, please contact us again with ‘urgent’ in the subject title. If it is a technical issue, please email technial contact. If it is a legal enquiry, please contact law contact.
We do not respond to messages requesting free legal advice. | | Back to top | |
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| Before buying advice |
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| A 1. | I want legal help. I don’t know where to go? Can you please guide me? Please go to our legal advice main page and find the service you want. | | Back to top | | A 2. | I have bought a document from you. I am not comfortable to amend it myself. Can you help me? Of course we should be happy to do so. Please send us more information about the sort of changes you require. We will give you a cost estimate for our work. We charge only £80 an hour and you can buy as little as a half hour’s work. | | Back to top | | A 3. | I want to buy a document. I have searched the site - no document exactly suits my requirements. Can you draft a document to suit my circumstances? Yes. Simply contact us with details of your situation and the sort of document you require. We will give you a price for:
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taking your instructions by message or documents;
- drawing first draft document;
discussing with you by email or telephone;
- preparing second, amended draft;
- further discussion
- third draft if required.
To instruct us, just make your payment at payment point and email us with as much info as you can as to how you do business. | | Back to top | | A 4. | I want quick legal advice for my own problem. How can you help me? If you have been in touch with one of our team about your case already, please give your instructions to that person. Otherwise, please contact us. We will make sure your problem is dealt with as soon as possible. You may also contact our employment support. | | Back to top | | A 5. | I want to legal advice, but I have small budget. Can you help me? We charge £80 per hour. You can buy as little as half an hour for legal advice. Alternatively, you can use Expert Legal Advice who charge only £20 per session of advice. | | Back to top | | A 6. | I want help on employment law. How should I proceed? Please visit our Employment law advice service. | | Back to top | | A 7. | Where should I contact you for support? Please contact us for legal support. | | Back to top | |
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| Payment method related queries |
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| A 1. | What are the payment methods you accept? We accept Payment via credit card (online payment) and cheque. If you pay by cheque you will receive your document via email only. We will send your document once we have received the cheque. | | Back to top | | A 2. | I have ordered a document via cheque, but I need it urgently. What can I do? Please pay via credit card if possible. Or send your cheque without delay. | | Back to top | | A 3. | Can I pay via credit card? Yes you can. | | Back to top | | A 4. | Is your payment gateway secure? Our payment gateway is 100% secure and reliable, because we use ‘Worldpay’. All credit card related transactions are made via ‘Worldpay’ pages which are 100% reliable and delivered through a secured server (https protocol). It is the best payment gateway in Europe. You can visit www.worldpay.com for more details. | | Back to top | | A 5. | Do you use secured server (SSL) during credit card processing pages? Yes, all credit card transactions are done via secured server layer (SSL). | | Back to top | | A 6. | If I use a cheque, when I will receive the document? We will send the document once we receive the cheque. | | Back to top | | A 7. | I am having problems entering my credit card information. How can you help me? Only ‘Worldpay’ staff can help you. You can contact 'Worldpay'. | | Back to top | |
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| Law related queries |
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| A 1. | Is doc XXXX suitable for me? We really cannot advise you without detailed instructions. However, first, our document introduction pages will help you decide which document to buy. Second, almost all our document templates come with drafting notes to help you make the right decisions on what to add, select or delete. After you have bought, you can always contact us by phone if you need further help – absolutely free! | | Back to top | | A 2. | Can I use a standard Net Lawman document and modify / customise it myself? Can I delete sections which are not applicable? You certainly can. One of the leading features of Net Lawman documents is that you can edit, save and re-use. Most documents include drafting notes which explain which parts of the document you can change and which parts we advise should stay un-altered.
Any words, sentences or clauses that are optional are highlighted in blue. Simply choose the most suitable for your circumstances and delete the rest.
If you would like us to check your changes, you can use our drafting service. We will look over the changes you have made, possibly suggest improved wording, and draft any new provisions you require. The service is versatile and flexible. We take instructions quickly by email. | | Back to top | | A 3. | Can you suggest the most suitable document for me? We require more detailed information to tell you precisely which document might suit you best. However, the introduction pages and descriptions of the documents have been designed to help you choose the most suitable document for your circumstances. | | Back to top | | A 4. | How does the bespoke service work? Simply contact us with details of your situation and the sort of document you require. We will give you a price for: taking your instructions by message or documents;
- drawing first draft document;
- discussing with you by email or telephone;
- preparing second, amended draft;
- further discussion
- third draft if required.
To instruct us, just make your payment and contact us with as much info as you can as to how you do business. | | Back to top | | A 5. | Does Net Lawman have document xxx? Try our search facility. | | Back to top | | A 6. | Help – I have a work related problem. What steps should I take? Do I have a claim regards my employment? We would need further information to be able to tell you accurately. However, a good place to start with employment problems is your contract of employment. Read it through and consider whether your employer is failing to comply with it.
There are special rules in many areas of employment. Unfortunately we cannot help you without spending time on your case. The fast, low cost way to do this is through our Expert Legal Advice service, where you can pre-pay as little as £20 for an advice. If you need more help, one of our employment specialists will take your case. | | Back to top | | A 7. | Will you help me to complete a document I have already bought? Of course we should be happy to do so. Please send us more information about the sort of changes you require. We will give you a cost estimate for our work. We charge only £80 an hour and you can buy as little as a half hour’s work. | | Back to top | | A 8. | I am looking for a piece of legislation – which one? Where can I find it? Please use our search facility - we have many Acts of Parliament and statutory instruments to browse. | | Back to top | | A 9. | My employer/ee has breached our contract. What can I do? We would need further information to be able to tell you accurately. However, a good place to start with employment problems is your contract of employment. Read it through and consider whether your employer is failing to comply with it.
There are special rules in many areas of employment. Unfortunately we cannot help you without spending time on your case. The fast, low cost way to do this is through our Expert Legal Advice service, where you can pre-pay as little as £20 for an advice. If you need more help, one of our employment specialists will take your case. | | Back to top | | A 10. | Can I issue a statutory demand for payment? Here is our free information article on statutory demands. Our summary advice on when to use is when:
- You are chasing more than, say, £5,000.
- You are absolutely certain that they owe you the money - every penny of it and the debt is crystalised. That means you do not need to ask a judge to say how much of your money claim is due to you.
- Your debtor has the money.
- You calculate that your debtor will pay rather than risk your issuing a petition. This depends of course on his perception of you as well as where he could find the money as a last resort.
- You are prepared to follow up by issuing a petition. You hope that might never be necessary. But, as in any litigation, hesitation comes through in your tactics. You lose the impact completely if you are seen to be bluffing.
| | Back to top | | A 11. | Are my employment ‘terms and conditions’ fair? We would need further information to be able to tell you accurately. However, a good place to start with employment problems is your contract of employment. Read it through and consider whether your employer is failing to comply with it.
There are special rules in many areas of employment. Unfortunately we cannot help you without spending time on your case. The fast, low cost way to do this is through our Expert Legal Advice service, where you can pre-pay as little as £20 for an advice. If you need more help, one of our employment specialists will take your case. If you need more help, one of our employment specialists will take your case. | | Back to top | | A 12. | Do Net Lawman documents comply with the latest legislation? We try to keep up with all legislation by constantly reviewing our documents. However, occasionally something “slips through the net”, just as it might with a solicitor. But in five years of trading we have yet to hear of any problem arising from that. | | Back to top | | A 13. | Employment problem regarding maternity Maternity is a special part of employment law which has many of its own rules. Every claim is different. We therefore suggest you contact our employment law specialists. We also have free information regarding maternity, paternity and adoption rights.
You might also like a letter telling your employer that you are pregnant. Please click here. | | Back to top | | A 14. | I need Terms and Conditions and a privacy policy document Terms and conditions
Website Privacy policy
Free information on Privacy policies | | Back to top | | A 15. | Can I review a document template before I buy it? Many, but not all, of our document templates can be ‘previewed’ before you buy. Click on the ‘Preview’ button next the document you want to see on the relevant introduction page. You can view most of the document although for obvious reasons, we mark the pages so you cannot see everything.
Alternatively, each document introduction page has a list of the specific provisions the document contains so you can check that the document includes everything you require. | | Back to top | |
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