Website terms and conditions template: event organiser; tickets sold online

These are T&C for a event organiser who sells tickets via their own website. The template is suitable for many different types of events, from music festivals, plays, concerts, film viewings and sports competitions, to business events such as seminars and conferences.
Suitable for use in: England & Wales and Scotland
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  • Guidance notes included
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About these terms

This is a set of terms for the website of a an event organiser that markets and sells tickets for the events on their own site.

As well as the legal framework, the document includes a model set of rules of attendance, payment and cancellation provisions and strong disclaimers of liability. We provide menus of alternative procedures and options so that you can choose the right wording without needing to have extensive legal knowledge.

Why you need clear terms

Clear T&C on your website are important. They form the contract between you and your customer, and set out your liability with respect to amendments or cancellations. Most importantly, they allow you to comply with consumer law. Here, we provide you with a comprehensive set in order to protect your interests as strongly as possible, written in plain English so that your customers do not feel intimidated by overly formal or legalistic language.

As well as covering the commercial transaction, these T&C include provisions that form an "acceptable use policy" and set out how all visitors to your site must behave, particularly if they contribute to it (for example, if they can post reviews or comments).

Having accurate T&Cs on your site should help prevent misunderstandings and make resolving disputes faster and easier.

Are these T&C suitable for your business?

This document could be used by many types of business. For example, you might sell tickets:

  • for a performance such as a play, a concert, or a film
  • for a temporary exhibition or show, such as a home show or antiques fair
  • for a permanent installation, such as an art gallery or museum
  • for a conference
  • to access and use a facility, such as a tennis court

Your customers could be other businesses or consumers (private individuals) or both but should not be further retailers of the product. They could be located in any country. These terms include provisions for sale abroad as well as within the UK.

Your business model might operate either on the basis that your customers download the tickets, or that you deliver them by e-mail, or that you post hard copies.

Alternatives to this document

If you simply manage ticketing for other businesses and don't organise the events, use this set for an agency instead.

The law in this document

The law in these T&C is largely common law that deals with the basics of contracts: offer, acceptance, price and payment, delivery, returns, dispute resolution, liabilities and risk. That means that, by and large, you can set the commercial terms you want. Our guidance notes will tell you what you can change safely.

The T&C are valid for businesses based anywhere in the UK.

We have contracted out of the Contracts (Rights of Third Parties) Act 1999 so as not to obligate you in contracts made between your customer and any other party. This is usual in a document such as this one.


  • Definitions
  • Basis of contract - legal framework in simple language
  • A menu of practical "rules" about aspects of attendance
  • Price, payment and delivery of tickets
  • Cancellation and returns
  • Disclaimers and many matters to protect you.
  • Various matters to protect you.
  • Over 500 words of helpful drafting notes.

This document was written by a solicitor for Net Lawman. It complies with current English law.

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