Website terms and conditions template
Document overview
England & Wales
Scotland
- Length:9 pages (2150 words)
- Available in:
Microsoft Word DOCX
Apple Pages
RTF
If the document isn’t right for your circumstances for any reason, just tell us and we’ll refund you in full immediately.
We avoid legal terminology unless necessary. Plain English makes our documents easy to understand, easy to edit and more likely to be accepted.
You don’t need legal knowledge to use our documents. We explain what to edit and how in the guidance notes included at the end of the document.
Email us with questions about editing your document. Use our Lawyer Assist service if you’d like our legal team to check your document will do as you intend.
Our documents comply with the latest relevant law. Our lawyers regularly review how new law affects each document in our library.
About these terms
This is a set of terms for the website of a an event organiser that markets and sells tickets for the events on their own site.
As well as the legal framework, the document includes a model set of rules of attendance, payment and cancellation provisions and strong disclaimers of liability. We provide menus of alternative procedures and options so that you can choose the right wording without needing to have extensive legal knowledge.
Why you need clear terms
Clear T&C on your website are important. They form the contract between you and your customer, and set out your liability with respect to amendments or cancellations. Most importantly, they allow you to comply with consumer law. Here, we provide you with a comprehensive set in order to protect your interests as strongly as possible, written in plain English so that your customers do not feel intimidated by overly formal or legalistic language.
As well as covering the commercial transaction, these T&C include provisions that form an "acceptable use policy" and set out how all visitors to your site must behave, particularly if they contribute to it (for example, if they can post reviews or comments).
Having accurate T&Cs on your site should help prevent misunderstandings and make resolving disputes faster and easier.
Are these T&C suitable for your business?
This document could be used by many types of business. For example, you might sell tickets:
- for a performance such as a play, a concert, or a film
- for a temporary exhibition or show, such as a home show or antiques fair
- for a permanent installation, such as an art gallery or museum
- for a conference
- to access and use a facility, such as a tennis court
Your customers could be other businesses or consumers (private individuals) or both but should not be further retailers of the product. They could be located in any country. These terms include provisions for sale abroad as well as within the UK.
Your business model might operate either on the basis that your customers download the tickets, or that you deliver them by e-mail, or that you post hard copies.
Alternatives to this document
If you simply manage ticketing for other businesses and don't organise the events, use this set for an agency instead.
The law in this document
The law in these T&C is largely common law that deals with the basics of contracts: offer, acceptance, price and payment, delivery, returns, dispute resolution, liabilities and risk. That means that, by and large, you can set the commercial terms you want. Our guidance notes will tell you what you can change safely.
The T&C are valid for businesses based anywhere in the UK.
We have contracted out of the Contracts (Rights of Third Parties) Act 1999 so as not to obligate you in contracts made between your customer and any other party. This is usual in a document such as this one.
Contents
- Definitions
- Basis of contract - legal framework in simple language
- A menu of practical "rules" about aspects of attendance
- Price, payment and delivery of tickets
- Cancellation and returns
- Disclaimers and many matters to protect you.
- Various matters to protect you.
- Over 500 words of helpful drafting notes.
Talk to us about this document
We are happy to answer any questions you have. Arrange for us to call you.
Choose the level of support you need
Document Only
This document - Detailed guidance notes explaining how to edit each paragraph
Lawyer Assist
- This document
- Document with guidance notes explaining how to edit each paragraph
- Unlimited email support - ask our legal team any question related to completing the document
- Review of your edited document by our legal team including:
- reporting on whether your changes comply with the law
- answering your questions about how to word a new clause or achieve an outcome
- checking that your use of defined terms is correct and consistent
- correcting spelling mistakes
- reformatting the document ready to sign
Bespoke
- A document drawn just for you to your exact requirements
- Personalised service provided by an experienced solicitor
- Free discussion before we provide an estimate, for you to ask questions and for us to understand your requirements
- Transparent fees - a fixed fee for the basic work, a fixed hourly rate for new or changed instructions, and no charge for office overheads or third party disbursements
- Careful and thorough consideration of your circumstances and your consequent likely practical and legal requirements
- Provision of options that you may not have considered with availability for discussion
- Help and advice woven into the fabric of our service so that you can make the best decisions
All rights reserved