Website terms and conditions template

Continuous IT service provision
2 Reviews
Select support levelCompare

Document overview

These website terms are for a business that provides a service that is delivered online, such as under a Software as a Service (SaaS) model. The service should continue on a continuous basis until the customer cancels. Examples of use include, cloud based accountancy software, or hosted online marketing software, or CMS web hosting. The document is suitable for selling to businesses or consumers.
Compliant with the latest law in
  • England & Wales
  • Scotland
Document propertied
Document properties
  • Length:20 pages (6250 words)
  • Available in:
    MsWordMicrosoft Word DOCXApple pagesApple PagesRTFRTF
watertight guarantee
Backed by our watertight guarantee

If the document isn’t right for your circumstances for any reason, just tell us and we’ll refund you in full immediately.

writing in plain english
Written in plain English

We avoid legal terminology unless necessary. Plain English makes our documents easy to understand, easy to edit and more likely to be accepted.

Guidance notes included

You don’t need legal knowledge to use our documents. We explain what to edit and how in the guidance notes included at the end of the document.

Support from our legal team

Email us with questions about editing your document. Use our Lawyer Assist service if you’d like our legal team to check your document will do as you intend.

Up to date with the latest law

Our documents comply with the latest relevant law. Our lawyers regularly review how new law affects each document in our library.

About these terms

These website T&C are for a business that provides a subscription based service that is delivered online and that continues until one side or the other terminates.

Examples of businesses for which these terms would be suitable include providers of:

  • cloud based accounting software

  • affiliate marketing software

  • web based CRM systems

  • CMS web hosting

Because your services are provided online, your terms should relate to the use of those services as well as those of sale. This document covers everything you should need.

We include extensive and detailed provisions to protect your intellectual property and your infrastructure, and to control how customers may use your services. The document allows you to set out what can be uploaded to and stored on your site. And although unlikely to be required by every business, we have included special additional provisions regarding the use and renewal of domain names on behalf of customers.

The benefit of using these clear terms

Using this document on your website will help you:

  • Set out clearly what service you are offering

  • Present a professional image of your business. Our use of plain English helps ensure customers do not feel intimidated by overly formal or legalistic language

  • Prevent misunderstandings and solve disputes more easily

  • Comply with consumer protection law (such as the Consumer Contracts (ICAC) Regulations 2013) without compromising your legal rights if you also sell to businesses

  • Protect your website from misuse (we include paragraphs that form an Acceptable Use Policy, useful if your visitors can interact with your website, for example, by posting reviews or exchanging messages in a customer forum)

  • Trade safely internationally, whether your customers are in the UK, EU or further afield

Similar templates

If your services are on an on-demand basis, i.e. your customers buy them in blocks of time at the end of which they end, then you should look at this set of terms.

If they are bought online, but provided offline, we have terms specifically for service providers.

If you are in any doubt as to which template you should choose, please contact us.

The law in these terms

The law in these T&C is largely common law that deals with the basics of contracts: offer, acceptance, price and payment, delivery, returns, dispute resolution, liabilities and risk.

They are valid for businesses based anywhere in the UK.

This template complies with The Sale of Goods Acts (1979 and 1994) and The Consumer Contracts (ICAC) Regulations 2013 allowing you to sell to businesses or consumers.

We have contracted out of the Contracts (Rights of Third Parties) Act 1999 so as not to obligate you in contracts made between your customer and any other party. This is usual in a document such as this one.


  • Definitions and interpretation
  • Preliminary legal matters
  • The price
  • Renewal (subscription) payments
  • User contributed content and information
  • Other restrictions
  • Removal of offensive content  
  • Website security
  • Other legal provisions
  • Publicity and announcements
  • Miscellaneous matters

We also include over 3,500 words of helpful and informative drafting notes.

Sample website terms and conditions templateSample page from the website terms for a continuous service

CallTalk to us about this document

We are happy to answer any questions you have. Arrange for us to call you.

Recent reviews

Great Service
13 November 2015
Seamless experience - functionality was great. Easy to find what you needed and quickly.
Andrew Walker
Review of the New Zealand version
Great Service
06 May 2015
Excellent as always. Really appreciate these tools. While I still need a solicitor it gets me 95% of the way there, which means huge savings.
Scott Kane
Review of the Australian version

Choose the level of support you need

Document Only

Complete the document template yourself using our guidance notes
(incl VAT)
  • ok This document
  • okDetailed guidance notes explaining how to edit each paragraph
Most Popular

Lawyer Assist

Support from our legal team during and after editing
201 Reviews
(incl VAT)
  • ok This document
  • okDetailed guidance notes explaining how to edit each paragraph
  • okUnlimited email support - ask our legal team any question related to completing the document
  • ok
    Review of your edited document by our legal team including:
    • reporting on whether your changes comply with the law
    • answering your questions about how to word a new clause or achieve an outcome
    • checking that your use of defined terms is correct and consistent
    • correcting spelling mistakes
    • reformatting the document ready to sign


Drafted for you, to your precise requirements
(incl VAT)
  • okA document drawn just for you to your exact requirements
  • okPersonalised service provided by an experienced solicitor
  • okFree discussion before we provide an estimate, for you to ask questions and for us to understand your requirements
  • okTransparent fees - a fixed fee for the basic work, a fixed hourly rate for new or changed instructions, and no charge for office overheads or third party disbursements
  • okCareful and thorough consideration of your circumstances and your consequent likely practical and legal requirements
  • okProvision of options that you may not have considered with availability for discussion
  • okHelp and advice woven into the fabric of our service so that you can make the best decisions
© 2000 - 2024 Net Lawman Limited.
All rights reserved