Travel and tourism

These are terms and conditions for a hotel or resort of any size.

The document provides for guests to book not only rooms but also other services such as venue hire, business conferences, meetings, catering, and leisure facilities.

Following industry standards, this document is not merely a contract but a framework for you to set down whatever points you need on client behaviour and essential information that will help prevent guests from overstepping boundaries (such as check-in and check-out times) and complaining that unrealistic service levels were not met.

Present this document to a guest on arrival or by obtaining confirmation at any time before the booking is accepted.

This template is suitable for any bed and breakfast business or boutique hotel. It follows industry standards, and can be customised easily to suit your business.

This terms and conditions document sets out the contract with your guests and creates expectations as to what their stay will be like.

It is drawn specifically in friendly and welcoming language yet gives your business strong legal protection.

Using this T&C document will ensure that guests understand your “rules” - particularly important in a business where some of your customers may not be native speakers.

Written for print, to be used by post or email or when guests walk in "off the street". We have a version for a website here.

This is a comprehensive terms and conditions template for a travel company or tour operator where clients organise their own flights and travel to the meeting point.

The document follows industry standards, both in content and in presentation.

Our use of plain English and a layout that does not make the document seem like a formal contract should help ensure that customers read and understand the terms and that they feel happy to buy from you. However, the legal effect is in no way diminished.

The document helps you to comply with the Package Travel Regulations 1992.

This document is suitable for a wide range of businesses, including those that offer:

• day tours, such as city walking tours
• accommodation, transfers and excursions for holidays abroad
• special interest holidays such as archaeological tours or weekend ski breaks

The terms cover:

• payment details: dates, deposit, late bookings, surcharges, penalties, refunds, payment type, payment protection
• changes and cancellation by either side
• tour or holiday information: accommodation and itinerary
• passport, visa and health requirements
• limitation of liability, including explanations of international conventions
• local standards
• client behaviour
• compliance with the Package Travel Regulations 1992