Travel and tourism

These template terms and conditions documents set out how your business operates and what level of service clients staying or travelling with you should expect.


    Terms and conditions for a hotel

    These are terms and conditions for a hotel or resort of any size.

    The document provides for guests to book not only rooms but also other services such as venue hire, business conferences, meetings, catering, and leisure facilities.

    Following industry standards, this document is not merely a contract but a framework for you to set down whatever points you need on client behaviour and essential information that will help prevent guests from overstepping boundaries (such as check-in and check-out times) and complaining that unrealistic service levels were not met.

    Present this document to a guest on arrival or by obtaining confirmation at any time before the booking is accepted.

    Terms and conditions for a bed and breakfast business

    This template is suitable for any bed and breakfast business or boutique hotel. It follows industry standards, and can be customised easily to suit your business.

    This terms and conditions document sets out the contract with your guests and creates expectations as to what their stay will be like.

    It is drawn specifically in friendly and welcoming language yet gives your business strong legal protection.

    Using this T&C document will ensure that guests understand your “rules” - particularly important in a business where some of your customers may not be native speakers.

    Written for print, to be used by post or email or when guests walk in "off the street". We have a version for a website here.

    Tour operator: terms and conditions

    7 Reviews

    This document provides comprehensive terms and conditions for a travel company or tour operator,

    It follows industry standards, both in content and in presentation.

    Our use of plain English and a layout that does not make the document seem like a formal contract should help ensure that customers read and understand the terms and that they feel happy to buy from you. However, the legal effect is in no way diminished.

    These T&C are suitable for a wide range of businesses, including those that offer:

    • day tours, such as city walking tours
    • accommodation, transfers and excursions for holidays abroad
    • special interest holidays such as archaeological tours or weekend ski breaks

    The terms cover:

    • payment details: dates, deposit, late bookings, surcharges, penalties, refunds, payment type, payment protection
    • changes and cancellation by either side
    • tour or holiday information: accommodation and itinerary
    • passport, visa and health requirements
    • limitation of liability, including explanations of international conventions
    • local standards
    • client behaviour
    • compliance with the Package Travel and Linked Travel Arrangements Regulations 2018

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    If the document isn’t right for your circumstances for any reason, just tell us and we’ll refund you in full immediately.

    writing in plain english
    Written in plain English

    We avoid legal terminology unless necessary. Plain English makes our documents easy to understand, easy to edit and more likely to be accepted.

    Guidance notes included

    You don’t need legal knowledge to use our documents. We explain what to edit and how in the guidance notes included at the end of the document.

    Support from our legal team

    Email us with questions about editing your document. Use our Lawyer Assist service if you’d like our legal team to check your document will do as you intend.

    Up to date with the latest law

    Our documents comply with the latest relevant law. Our lawyers regularly review how new law affects each document in our library.

    What customers thought
    Very Good Service
    The service we received from Net Lawman was very good. The purchase and download of the documentation was easy, and the legal documents were exactly what we needed. The accompanying guide explaining how to complete the documentation to make it relevant to our business was also clear and easy to follow.
    Paul Everest
    Met Our Needs
    Met our needs perfectly
    Russel McKelvey
    Pleased But Minor Mistakes
    I was pleased to find a document that closely matched my needs. It has saved me time and I am pleased with the look and content of the finished document. It was easy to edit and the language is clear, although I remember correcting a spelling or grammatical mistake in the text somewhere. I have paid a reasonable price for the document and it's now on my website, publication any time now. I plan to ask colleagues to review it so will wait before recommending your products, however at this stage I have no reason not to recommend Net Lawman. I think the only uncertainty is (and this is the same for all online templates) about the degree to which it will stand up to challenge. Maybe you can respond to that to reassure me? Your service has been very efficient, thank you.
    Julia Jones
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