The conveyancing process is a complicated one for which you will require the assistance of professionals such as estate agents, managing agents, or letting agents.
Why the need for the Property Ombudsman may arise
Property transactions are not free from difficulties, and often disputes arise.
You may feel cheated by a property specialist or have complaints relating to communication, record keeping, and marketing. If you want to take them to court, you will incur a considerable expense, and it will take several months for the court to render its decision.
This article explores the Ombudsman's role, its impact on the housing sector, and how it supports both buyers and sellers in handling property-related issues.
Also, read our detailed article about what exactly is an estate agent and the worth these professionals can bring to your property transactions.
What is the property ombudsman?
The ombudsman concept in UK housing emerged as a response to the need for independent oversight in property dealings.
This framework was established to ensure fairness and accountability in the real estate sector.
Its foundation was laid to address imbalances between consumers and property agents, providing a platform for impartial dispute resolution.
Goals and responsibilities of the property ombudsman
The primary goal of the property ombudsman is to provide an impartial medium for resolving disputes between consumers and property agents.
Responsibilities include investigating complaints, mediating between parties, and ensuring agents adhere to industry standards.
The ombudsman seeks to ensure fair play, uphold consumer rights, and maintain professional integrity within the property sector.
Who can use the property ombudsman service?
Eligibility for consumers and professionals
To qualify for the property ombudsman service, individuals must either be consumers involved in a property transaction or professionals within the real estate industry.
Residents in the UK who encounter issues with letting agents or landlords can seek the Property Ombudsman's assistance. This service extends to both individual consumers and real estate professionals.
Eligibility requires having engaged in a property transaction or service where the agent or landlord is a member of the Ombudsman scheme. Individuals must have raised a complaint with the agent or landlord and waited eight weeks for a response before approaching the Ombudsman.
Consumers include homeowners, tenants, and landlords, while professionals encompass estate and letting agents. Eligibility hinges on the involvement in a property transaction or dispute within the ombudsman's remit.
We also have a detailed article about online estate agents.
Types of complaints handled
Common issues in property and estate management
The property ombudsman handles a variety of issues commonly encountered in property and estate management.
These include disputes over tenancy agreements, dissatisfaction with the service provided by property agents, and conflicts regarding full and final settlement in property transactions.
If you are unhappy with the service quality provided by your agent, we have a detailed article on how to change an estate agent.
Complaints can range from minor grievances to complex legal disputes requiring thorough investigation.
The Ombudsman's role is to resolve these disputes impartially, considering the accounts and evidence provided by both parties. The aim is to reach a fair conclusion that acknowledges the rights and responsibilities of each side.
In cases where a letting agent or landlord is found at fault, the Ombudsman can order compensation to the aggrieved party.
Here is the official site for the Property Ombudsman UK.