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Welcome to your Unforgettable Lasting Power of Attorney account

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To create, edit and download your Lasting Power of Attorney documents, you need to set up an account. All you need to do this is an email address.

Unforgettable customers: please note that this service is separate to your main Unforgettable account. You will need to set up a new account for this service.

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Terms & Conditions

This website is operated by Net Lawman Limited, a company incorporated in England, of St Andrews Castle, 33 St Andrews Street South, Bury St Edmunds, IP33 3PH.

Net Lawman cannot provide you with Services until you have agreed to these terms and conditions. They represent the contract between you and Net Lawman Ltd ("us", "we", etc). When you use any of our Services, as defined below, you agree to be bound by these terms and conditions. We advise you to print a copy now.

  1. Definitions

In this document:

  • "Brook Worthy Law" means Brook Worthy Law Ltd, Pera Business Park, Nottingham Road, Melton Mowbray, LE13 0PB, company number 08916328, incorporated in England.
  • "Content" means information and/or data in any form published on this Website by us or any third party with our consent.
  • "Copy or Publish" with reference to a Licensed Product, means reproducing or publishing in whole or in part, using any means, in any medium. It includes breaking up, changing, cropping or any other change or use as part of some other created work.
  • "Intellectual Property" means intellectual property owned by us or by any third party, of every sort, whether or not registered or registrable in any country, including intellectual property of all kinds coming into existence after today; and including, among others, patents, trade marks, unregistered marks, designs, copyrights, domain names, discoveries, creations and inventions, together with all rights which are derived from those rights or for which application for registration has been made in any country.
  • "Licence" means a licence granted by us to you in the terms of this agreement for use of a Product.
  • "LPA" means lasting power of attorney.
  • "Post" means place on or into this Website any Content or material of any sort by any means.
  • "Product" means anything we offer for free or sale on this Website.
  • "Services" means the service we provide from this Website. It includes preparation of an LPA, last will and testament and any related document.
  • "Software" means software we or you use to provide the Service.
  • "Unforgettable" means Unforgettable Trading Limited, of 38 Seymour Street, London, United Kingdom, W1H 7BP, a company registered in England and Wales, number 09272046. Website: www.unforgettable.org
  • "Website" means all of the hardware and software installation that enables this website to function and all Content.
  1. Interpretation

In this agreement unless the context otherwise requires:

2.1   a reference to a person includes a human individual, a corporate entity and any organisation which is managed or controlled as a unit.

2.2   in the context of permission, “may not” in connection with an action of yours, means “must not”.

2.3   any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing;

2.4   this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

  1. Our Contract

3.1   The contract between us is based on the proposition that you have free use of the Software on the Website in return for acceptance of the terms of this agreement. We hope and expect that you will find the Service perfect, but because you are paying nothing, you will have no claim against us in the event of any dissatisfaction. 

3.2   If you use this Website in any way on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.

3.3   When you click to use a Service on this Website you accept the terms written here.

3.4   Because your use of Our Website is free of charge, we are not liable to you in any way resulting from your use of it.

3.5   Services will be delivered by your free download, by e-mail or by both of these, at our choice.

  1. Your account and personal information

4.1   You accept responsibility for any action done by any person using your name, account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

4.2   You agree that you have provided accurate, up to date, and complete information about yourself. We are not responsible for any error made as a result of such information being inaccurate.

  1. Security of your personal data

5.1   This website has been written for the specific purpose of helping you to deal with sensitive personal issues. Although Net Lawman controls and operates the Website, the total Service is provided jointly with Unforgettable, whose address is given at the start of this document.

5.2   Your use of this Website will be treated by us as your authority to pass to Unforgettable your name, address and contact information so as to enable them to provide further services. This information will be provided to them automatically on completion of your document.

5.3   In the course of using this Service, we shall also ask you whether you would like Unforgettable to help you in other ways. If you indicate acceptance, we shall also pass to Unforgettable a copy of the LPA you have drawn.

  1. Delivery of the Service

When you confirm that you have finished using the Service, your Product will be available to you by download from the Website. It will remain available to you by download from the Website, for a period of one year.

  1. Disclaimers and limitation of liability

7.1   All implied conditions, warranties and terms are excluded from this agreement.

7.2   If you become aware of any breach of any term of this agreement by any person, please tell us by email to support@NetLawman.co.uk. We welcome your input but do not guarantee to agree with your judgement.

7.3   We are not responsible for any action you decide to take as a result of using a Service or buying a Licensed Product.

7.4   TThe documents produced by the Website are valid only within the jurisdiction of England and Wales.

  1. Copyright and other Intellectual property

8.1   You agree that at all times you will not to cause or permit anything which may damage or endanger our title to any Intellectual Property you may meet in using this Website.

8.2   If you use the Website in a way not allowed by this agreement we may take legal action anywhere in the World. If loss to us or any other person results from your wrongful action, you will be liable to pay.

  1. Content you Post to this Website

You agree that you will not use or allow anyone else to use this Website to Post Content or produce a document which is or may:

9.1   be information which could promote or assist any unlawful purpose;

9.2   be malicious, defamatory, offensive, or threatening;

9.3   consist in commercial audio, video or music files;

9.4   promote discrimination or animosity to any person on grounds of gender, race, religion, nationality, disability, sexual orientation or age;

9.5   solicit passwords or personal information from anyone;

9.6   be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person; 

9.7   give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;

9.8   link to any of the material specified in this paragraph.

  1. Removal of offensive Content

10.1   For the avoidance of doubt, this paragraph is addressed to any person who comes on this Website for any purpose.

10.2   We are under no obligation to monitor or record the activity of any user or visitor to this Website for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.

10.3   If you are offended by any Content, the following procedure applies:

10.3.1   Your claim or complaint must be submitted to us in the form available on this Websites, or contain the same information as that requested in our form. It must be sent to us by email.

10.3.2   we shall remove the offending Content as soon as we are reasonably able;

10.3.3   after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;

10.3.4   we may re-instate the Content about which you have complained or not.

10.4   In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.

10.5   You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

  1. Security of this Website

If you violate this Website we shall take legal action against you.

You now agree that you will not, and will not allow any other person to:

11.1   modify, Copy or Publish, or cause damage or unintended effect to any portion of this Website, or any software used within it.

11.2   link to our Website in any way that would cause the appearance or presentation of this Website to be different from what would be seen by a user who accessed this Website by typing the URL into a standard browser;

11.3  download any part of this Website, without our express written consent;

11.4   collect or use any information obtained from or about this Website or the Content except as intended by this agreement;

11.5   aggregate, copy or duplicate in any way, any of the Content or information available from this Website, other than as permitted by this agreement or as is reasonably necessary for your use of the Service;

11.6   for any purpose use our name, any proprietary information (including images, text, page layout, or form) of ours, in any way.

11.7   upload or republish any part of our Content on any Internet, intranet or extranet site.

11.8   share with a third party any login credentials to this Websites;

11.9  use on this Website software which assists in:

11.9.1   data mining, extraction or collection;

11.9.2   performing any automated operation;

11.9.3  you may copy the text of any page for your personal use in connection with the purpose of this Websites or a Service we provide.

  1. Indemnity

You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising in any way out of your use of this Website, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

  1. Dispute resolution

The following terms apply in the event of a dispute between the parties:

13.1   If you are not happy with our services or have any complaint then you must tell us by email message to support@netlawman.co.uk

13.2   If a dispute is not settled by negotiation, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

13.3   We can propose an ADR provider or will listen to your proposal. If you are in any way concerned, you should read the regulations at http://ec.europa.eu/consumers/odr/

  1. Miscellaneous matters

14.1 We may change this agreement in any way at any time. The version applicable to your contract is the version which is Posted on this Website at the time you use the Service.

14.2   If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

14.3  The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.

14.4 For the purposes of the United Kingdom Data Protection Act 2018 and any comparable law of any other country having jurisdiction and relating to the location of data processing, you consent to the processing of your personal data (in manual, electronic or any other form) relevant to this agreement, by us, Brook Worthy Law, Unforgettable and/or any agent or third party nominated by us and bound by a duty of confidentiality. Processing includes but is not limited to obtaining, recording, using and holding data and includes the transfer of data to any country either inside or outside the European Union.

14.5   Any obligation in this agreement intended to continue to have effect after termination shall so continue.

14.6   No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

14.7   When you visit this Websites or send messages to us by email, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on this Websites. You agree that all our electronic communications satisfy any legal requirement that such communications be in writing.

14.8   Any communication to be served on either of the Parties by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.

It shall be deemed to have been delivered:

  • if delivered by hand: on the day of delivery;
  • if sent by post to the correct address: within four working days of posting to an address in the European Union and eight working days to any other address;
  • If sent by e-mail to the address from which the receiving party has last sent e-mail:  within 24 hours if no notice of non-receipt has been received by the sender.

14.9   This agreement does not give any right to any third party under the UK Contracts (Rights of Third Parties) Act 1999 or otherwise, except that any provision in this agreement which excludes or restricts the liability of our directors, officers, employees, subcontractors, agents and affiliated companies, may be enforced under that act.

14.10   The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in England and Wales.

© 2022 Net Lawman Ltd and Unforgettable Ltd. All Rights Reserved.

Contact Details

Call: 0333 005 0072
Email: happytohelp@unforgettable.org
Monday to Friday   09:30am to 06:00pm

Lasting Power of Attorney FAQs

Which of the lasting power of attorney documents should I complete?

Because each document deals with different matters, we recommend that you create both types of Lasting Power of Attorney. If you only make one, the power you give to the people who will help you will be limited

What is a Statement of Wishes?

A Statement of Wishes is a document in which you can tell the people who you nominate to help you what you would like to happen if possible. You can also do this within the “Preferences” section of each Lasting Power of Attorney form. Your helpers should bear in mind your wishes when making decisions, but are not legally bound to follow them if they think that there is a better alternative for you.

We prefer writing a separate Statement of Wishes rather than writing them in the Lasting Power of Attorney form because you can update the document whenever you want. Once registered, you cannot change a Lasting Power of Attorney. Our Statement of Wishes document provides a basis for you to create a more complete version for you. It is in Microsoft Word format, so you can edit it further.

To make a Lasting Power of Attorney, do I just complete your questionnaires?

A Lasting Power of Attorney document must be registered with the Office of the Public Guardian, a department of the Ministry of Justice in order to be legally binding. Our questionnaires help you complete the official forms. Once you have used our service, you need to print the forms, sign them and then send them to the Office of the Public Guardian for registration. For most people, there is a registration fee to pay.

We give you the information you need in our guide to registration.

What information do I need before I start?

You need the contact information of every person you want to nominate to help you: postal address, telephone number and e-mail address (if the person has one).

You also need to have decided how you would like your helpers to work together – whether it is important that they make every decision together or whether they can act alone.

I don’t have a printer. If I complete the forms online, can you post them to me?
Because each document deals with different matters, we recommend that you create both types of Lasting Power of Attorney. If you only make one, the power you give to the people who will help you will be limited
Which of the lasting power of attorney documents should I complete?

We don’t offer a printing service. Your local Citizens Advice Bureau should be able to print the documents for you, although they may charge a nominal fee for this.

Can I come back to a questionnaire if I start it but don’t finish it?

Yes you can. Your answers are saved automatically every time you move to a new section of the questionnaire. If you want to leave the questionnaire and come back later, you can click on the “Save & Exit” link at the top of any page.

When you return to your account area, click on the “Continue Editing” button to continue where you left off.

What help can you give me?

We provide help within the questionnaire, accessed by clicking the “Help” button at the right hand side of the questions.

During office hours, our help team will also be on hand to answer by text chat any other questions. If you need more personalised advice, our range of services allows you to talk to an experienced will writer about how you complete the form.