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First page of an e-commerce website terms template

E-commerce terms and conditions template: retailer of goods

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These e-commerce terms and conditions are suitable for most online retailers. The exact type of product does not matter provided that it is physical (rather than downloaded).

You may sell a single niche product to customers in the UK, or you may sell thousands of product lines to customers all over the world.

The document complies fully with the latest consumer protection law without compromising your legal rights if you also sell to business customers.

Examples of businesses that would use these T&C:

  • web-based shops (for example, specialising in a niche product line such as headphones or garden furniture)
  • bicks and mortar" shops with an e-commerce enabled website
  • manufacturers who sell directly to the public via their sites
  • wholesalers, selling mainly goods in bulk to businesses but possibly also single units to individuals)

Suitable for use in: England & Wales and Scotland

£46.80 inc VAT
(£39.00 ex VAT)
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First page of terms for a website that sells a downloaded product

Website terms and conditions: licence of copyright (downloaded) product; single product licence agreement

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This document provides terms of use for your website and a licence agreement for the “sale” of copyright material such as text, photographs, images, plans, music, or films.

The product is downloaded from your site, and could be sold with additional services related to the product such as an editing or alteration service.

The licence agreement emphasises to the customer the value of the intellectual property and the penalties for failure to comply with your terms.

The document can be used for selling to both consumers and other businesses.

The document includes provisions for:

  • sub-licensing
  • copying
  • removing ID references
  • prohibited uses

Suitable for use in: England & Wales and Scotland

£24.00 inc VAT
(£20.00 ex VAT)
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First page of a website terms template for a site creating a marketplace for goods

Website terms and conditions template: marketplace for goods; seller side

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These are terms between your business and site visitors who use your website as their shop to sell their goods.

It is suitable if your business:

  • connects sellers with buyers - it does not hold stock or fulfil orders
  • provides payment facilities and collects taxes and fees, reimbursing the seller the net sales value
  • provides an advertising service to sellers

The goods could be any tangible product.

These T&C:

  • as far as possible, insulate you from conflict between sellers and buyers
  • include strong legal protection against malicious use of your website and misuse of your intellectual property
  • protect you from problems with the CC(ICAC) Regulations

Use this document for sites such as:

  • a website that is an online shop front for manufacturers, wholesalers or producers where the product descriptions are controlled by the seller
  • a trading site for second-hand goods (for example: books, furniture, computer parts, collectables) where the owner offers an item for sale
  • a site that brings together retailers of different types of goods to offer a one-stop shopping experience to buyers (an online 'department' store where each retailer has a separate concession)

You will an additional set of terms with buyers, such as Marketplace for goods: buyer side.

Suitable for use in: England & Wales and Scotland

£24.00 inc VAT
(£20.00 ex VAT)
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First page of an end user licence agreement (EULA) for downloaded software

End User Licence Agreement (EULA): downloaded software

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This is an end user licence agreement (EULA) for businesses that “sell” downloaded software from a website.

The terms are drawn to sit alongside additional terms of use of your website (not included).

Your business may be the developer, or you may be a reseller. The customer may be either a consumer or another business.

The document provides strong intellectual property protection and a menu of permissions and regulations as to how the software can be used.

You can grant a licence on a one-off basis, or on a rolling basis over any time period.

Suitable for use in: England & Wales and Scotland

£46.80 inc VAT
(£39.00 ex VAT)
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First page of an end user licence agreement (EULA) for an app

End User Licence Agreement (EULA): app for any device; worldwide licensing

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This is an end user licence agreement (EULA) for an app downloaded from your own website. A customer accepts the licence terms when he purchases.

The app could be written for any operating system or device. It could do anything, from being a game to monitoring messages. The same EULA can be used for multiple apps that you sell.

You may be the original developer or a reseller.

We provide you with options either to grant the licence on a one-off basis (for example for ten years), or on a rolling basis over any time period (for example, renewable annually).

The document provides strong intellectual property protection and a menu of permissions and regulations as to how the software can be used. There are provisions for restricted copying and transfers to others.

The terms are drawn to sit alongside other terms of use of your website (not included).

Suitable for use in: England & Wales and Scotland

£22.80 inc VAT
(£19.00 ex VAT)
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First page of a B2B retail website terms template

Website terms and conditions template: international sale of goods to business

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These are terms of use that also additionally incorporate terms of sale for purchases made from the website.

They are for a business that sells goods only to other businesses, such as:

  • a wholesale supplier to a trade (such as a building supplies merchant)
  • a manufacturer that sells components used in a product made and sold by another manufacturer

Your customers could be located in any country. These terms and conditions include provisions for sale abroad as well as within the UK.

The template includes a number of options for:

  • payment arrangements: online or by prior arrangement
  • delivery: choice of full set of Incoterms and other options

The document is suitable for merchants of all sizes, from newly established sole traders selling a single product to companies with extensive product lines.

Suitable for use in: England & Wales and Scotland

£46.80 inc VAT
(£39.00 ex VAT)
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First page of a website terms template for a retailer of sourced or made to order products

Website terms and conditions template: retail of sourced or made to order products

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These are terms and conditions for a online retailer that sells goods that are sourced, created or customised to order for individual customers.

You may exclusively sell through your site, or you may also operate through an "bricks-and-mortar" shop.

For example, you may:

  • "source to order", finding a specialist product on demand for a customer
  • make or adjust products to order, such as clothing or print photographs

These T&C comply with the latest consumer law allowing you to sell to consumers as well as businesses. Your customers might be in the UK or abroad.

Suitable for use in: England & Wales and Scotland

£46.80 inc VAT
(£39.00 ex VAT)
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First page of an affiliate terms template

Affiliate terms and conditions template

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These terms form the contract between your business and web marketing partners that you recruit for your in-house network.

They can be easily adapted to suit exactly how your affiliate programme works, no matter what you sell, whether your arrangement is commission on sales, commission on traffic or on another basis, or how large your network is.

This document:

  • protects your business from problems such as false claims of sales, inappropriate use of your content or brand, and disclosure of confidential information
  • provides for different commission rates on different products or services, and a share of commission to second level partners who recruit other affiliates to your programme
  • allows transactions in multiple currencies and countries
  • has options to pay affiliates based on a different metric to sales, such as referred traffic or membership sign-ups

Suitable for use in: England & Wales and Scotland

£42.00 inc VAT
(£35.00 ex VAT)
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First page of a website terms template for a marketplace site for goods

Website terms and conditions template: marketplace for goods; buyer side

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This terms and conditions template defines the relationship between your business and buyers (either individuals or businesses) who use the market that your website creates.

This document complements terms with sellers, such as those found in Marketplace for goods: seller side.

Suitable for use in: England & Wales and Scotland

£24.00 inc VAT
(£20.00 ex VAT)
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First page of a website T&C template for a consultancy business

Website terms and conditions: consultancy business

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These terms and conditions are for a professional services business that markets itself through the Internet, taking payment online, but providing consultancy or another service offline.

This document sets out how your clients and other visitors may use your site, and protects intellectual property they may access, including your content.

The document provides for choice of payment terms: single payment or fixed price or by quotation or subscription.

The type of service you offer is not important. Your clients could be individuals or businesses. You could, for example be a firm of:

  • accountants providing personal tax calculations and dealing with returns, or providing a fixed price accounts preparation service
  • consultants advising on gaining planning consent to develop property
  • financial advisors offering portfolio management services billed on a recurring quarterly basis
  • human resources consultants providing potential employee assessments on a one-off basis
  • environmental consultants reporting on data provided by clients
  • IT or engineering consultants advising on the development of a project
  • surveyors and property consultants

Suitable for use in: England & Wales and Scotland

£46.80 inc VAT
(£39.00 ex VAT)
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First page of a website terms template for a marketplace site for services

Website terms and conditions template: marketplace for services; seller side

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This document sets out the legal and commercial relationship between your business and service providers who use the marketplace that your website creates to reach clients.

It is suitable if your business:

  • allows providers to advertise their services on your site, uploading their own marketing text, images and other content
  • provides a means for buyers to pay providers online, collecting taxes and fees, and reimbursing the service providers the net sales value
  • allows service providers to communicate with you and buyers, for example, to resolve disputes directly

The nature of the services offered is not important: specialist in a particular area such as online marketing; limited by price, such as five pounds; or be tailored to a buyer demographic such as location.

These T&C:

  • as far as possible, insulate you from problems if service providers do not give the service buyers expect
  • include strong legal protection against malicious use of your website and misuse of your intellectual property
  • protect you from problems with the CC(ICAC) Regulations

Your site might operate openly as a market, or it could ostensibly offer reviews where you promote particular services.

You could charge the provider (as provided for in this document) or you could provide your marketplace service for free and take advertising revenue.

You will an additional set of terms with buyers, such as Marketplace for services: buyer side.

Suitable for use in: England & Wales and Scotland

£24.00 inc VAT
(£20.00 ex VAT)
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First page of a website terms & conditions template for a site selling membership based services

Website terms & conditions template: membership based services

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These terms are for a website that curates and provides access to a member community.

Members may be businesses or consumers. A subscription fee may cover all, or some of the services that the website provides.

The document includes strong protection against malicious use of your site and posting of offensive or inappropriate content. It is suitable for international use (it follows UK law, much of which is likely to be enforceable in other legal jurisdictions as well).

Use these T&C for sites such as:

  • introduction sites (such as dating sites)
  • fan clubs and enthusiast sites
  • support networks
  • membership-based discussion boards and forums
  • membership associations and organisations

Suitable for use in: England & Wales and Scotland

£46.80 inc VAT
(£39.00 ex VAT)
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First page of website terms for simple information site

Website terms: simple information site

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These are terms of use for a simple site that provides information only.

Limitation of liability provisions provide low level protection for your business and would make it difficult for someone to claim financial damage from you.

The template also provides contractual protection to all of your intellectual property.

Note that unless you can ask all your site visitors to agree to your terms (which is usually done at a point of contact or sale), this document is unlikely to be contractually binding.

Use this document for sites such as:                      

  • a site that provides information about your products or services
  • a reference site for hobbyists or enthusiasts
  • a club or association website

Suitable for use in: England & Wales and Scotland

£14.40 inc VAT
(£12.00 ex VAT)
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First page of a website terms template for sellers in a marketplace for goods

Website terms and conditions template: marketplace for goods; accessed through a site or by app; seller side

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This document gives you the same terms and conditions for the use of your website as those in our standard Marketplace for goods: seller side agreement.

Additionally, it covers terms of use of the marketplace when your sellers access it through an app on a smartphone or tablet. For example, merchants may be able to manage product listings or check reports.

This document that you create using this template should be placed on your website.

In addition to this document, you are likely to need terms with buyers from your site: Marketplace for goods; accessed through a site or by app; buyer side.

Suitable for use in: England & Wales and Scotland

£24.00 inc VAT
(£20.00 ex VAT)
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First page of a website terms template for an event organiser

Website terms and conditions template: event organiser; tickets sold online

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These are terms of use and of sale for an event organiser business that sells tickets from its website.

The document is suitable for the sale of any type of event: from music festivals, plays, concerts, film viewings and sports competitions, to business events such as seminars and conferences. Events may be recurring and periodic, such as a summer festival, or one-offs.

The document includes:

  • a model set of rules of attendance
  • payment and cancellation provisions
  • strong disclaimers of liability for programme changes and cancellations by the ultimate provider of the event or service (whether or not that is you)

Your business model might operate either on the basis that your customers download the tickets, or that you deliver them by e-mail, or that you post hard copies. Customers could be in the UK or abroad.

As well as covering the commercial transaction, these terms also form an "acceptable use policy" and set out how all visitors to your site must behave, particularly if they contribute to it (for example, if they can post reviews or comments).

Suitable for use in: England & Wales and Scotland

£24.00 inc VAT
(£20.00 ex VAT)
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First page of a website terms template for a business that provides a continuous IT service

Website terms and conditions template: continuous IT service provision

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These are terms for a business that provides a technical service exclusively via the Internet, and continuously until the customer cancels.

The document can be used for selling to both consumers and other businesses.

It includes extensive and detailed provisions to protect your intellectual property and your infrastructure, and to control how customers may use your service.

Use this document for businesses providing services such as:

  • CMS web hosting and general Internet services
  • SaaS, such as a cloud-based accountancy software or marketing software
  • cloud storage

Suitable for use in: England & Wales and Scotland

£58.80 inc VAT
(£49.00 ex VAT)
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First page of website terms for a site that sells a downloaded product

Website terms and conditions: licence of copyright (downloaded) product; variable fees according to use

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This document provides terms of use for your site and a licence agreement for the “sale” of soft-copy products such as images, music, and film.

Customers buy the right to use copyright material for one of several types of uses, defined as widely or narrowly as you like, for example: for use on the Internet; or for a single marketing campaign in print media with less than 5,000 copies.

Prices for each use case can be defined by you, either fixed, or by reference to a formula.

You may grant a licence on a one-off basis, or on a renewable subscription basis.

The document can be used for selling to both consumers and other businesses.

You may be the owner of the copyright in the product, or the product could be owned by a third party with whom you have made a marketing or resale arrangement.

The product could be delivered by download, or on a hard-medium such as a DVD.

The document includes provisions for:

  • sub-licensing
  • copying
  • removing ID references
  • prohibited uses
  • delivery and returns

Suitable for use in: England & Wales and Scotland

£34.80 inc VAT
(£29.00 ex VAT)
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First page of a website terms template for a news, wiki or community site

Website terms and conditions template: news, wiki or community site; free-to-access model

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Your site fosters a community that creates the content of the site. Importantly for this document, volunteer members also moderate the site.

Members may be required to register to access some or all of the functionality of the site, but there is no subscription.

Your business model is likely to be based on advertising or commissions from referrals.

This document contains strong terms to regulate your visitors’ interaction with your site and to protect your business.

Use this document for sites such as:

  • user generated, free to use, directories or listings sites
  • customer communities (such as those offering product support)
  • collaboration sites such as those for software that bring together designers and engineers to develop a product or service
  • wikis, where content is submitted and moderated by volunteers to create a reference library on a particular topic
  • online fan clubs, providing news and discussion facilities

Suitable for use in: England & Wales and Scotland

£42.00 inc VAT
(£35.00 ex VAT)
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First page of a website terms template for a recruitment site or job listings site

Website terms and conditions template: recruitment site or job listings site

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These are terms of use for a website that lists employment vacancies. Jobs may be posted by you, or by third party employers or recruitment agents.

This document provides two sets of terms and conditions: one for your relationship with visitors seeking jobs and the other with employers or agents.

Either or both sides may be abroad. For example, your site might help recruit people in EU member countries into the UK.

The document provides for the possibility that you may offer additional services to either the recruiter or the seeker such as premium job advert placings, CV editing, or advice.

The same terms also cover access from a mobile device such as a smart phone or tablet.

Suitable for use in: England & Wales and Scotland

£46.80 inc VAT
(£39.00 ex VAT)
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First page of a website subscription terms for a news, review, information or community site

Website terms and conditions template: news, review, information or community site; subscription model

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Your site provides access to digital content, some or all of which is only accessible to subscribers. Your business model may also include advertising.

The content could be generated by you, your visitors, or others.

This document provides strong protection for your business, particularly if your visitors interact with your site such as asking or answering questions, or sharing experiences or content.

Use this document for sites such as:

  • news and review sites where some content is only available to subscribers
  • a forum accessible only by subscribers
  • directories where access to the data is behind a paywall
  • a library of reports or other information (such as records of company accounts and or share price history)
  • information portals that give subscribers additional information (such as discount codes) or access to benefits, events or other resources, perhaps on preferential terms

Suitable for use in: England & Wales and Scotland

£46.80 inc VAT
(£39.00 ex VAT)
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First page of a website terms template for a sports club or other membership organisation

Website T&C template: sports club or other organisation; membership managed online

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Use this template for a club, society, charity, or other organisation that takes applications for membership and payment through its website, subject to approval.

Your website likely explains what you do, how you operate, and allows members to manage their membership online. Your site may also allow members to interact with each other through the site, for example, on message boards.

This document provides you with terms of use for the website, and e-commerce provisions (if necessary) for taking membership payments online.

This template is also suitable for use by a business to promote a community around a brand or product.

You may additionally need a constitution for your organisation, which we provide separately.

Use this document for sites such as:

  • sports clubs
  • not-for-profit social introduction and connection sites.
  • membership-based fan clubs and enthusiast clubs
  • private discussion boards

Suitable for use in: England & Wales and Scotland

£58.80 inc VAT
(£49.00 ex VAT)
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First page of a consultancy business website terms and conditions

Website terms: consultancy business; includes licence for supporting product or systems

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These are terms and conditions for a consultancy business that predominantly uses its website to advertise its services and to take credit card payments (including possibly taking pre-payments on account and on a subscription basis).

You probably provide packages of discrete services, perhaps in combination with services tailored to individual clients. The subject in which you consult and whether you work online or offline is not important to the document. Your clients could be individuals or businesses.

This document controls the online actions of your clients and other visitors and protects the intellectual property they may access on your website from being used by others or in circumstances you have not authorised.

These T&C differ to our other website terms for consultancy businesses in that they contain terms to licence intellectual property - systems and know-how - to your client. If you provide training materials, software or soft copy documents that provide additional value to your clients (even if only for some of the services you offer), you will need to set out how your clients can use that IP, for how long, and what they may not do with it. The licence provisions are very strong, with many options.

Examples of businesses that would use these T&C include:

  • you prepare financial or other reports for your clients, and use spreadsheets or other software to manage the collection of information and the manipulation of it into the reporting format
  • you provide hazard assessments and permit your client to use your copyright systems and materials
  • you provide sports training services that include workout routines or diets that you have developed. You wish to make clear to your clients that your materials may not be distributed to others
  • you are an engineering consultant with your own copyright systems which are used by your clients. You wish to set the limits of how they may use your materials

Suitable for use in: England & Wales and Scotland

£58.80 inc VAT
(£49.00 ex VAT)
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First page of a website terms template for a moderated directory, blog or review site

Website terms template: moderated directory, blog or review site

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These are terms of use for a site that provides information with no registration or charge to access.

Your business model is likely to be based on sale of goods or services offline, advertising or commissions from referrals.

You may or may not allow visitors to contribute content, but content is moderated and approved by you before it is published.

Use this document for sites such as:                      

  • a product information site of a manufacturer who does not trade online
  • a personal or corporate blog
  • a magazine or review site where articles have been written by approved writers
  • a directory where the information is verified before publication

Suitable for use in: England & Wales and Scotland

£24.00 inc VAT
(£20.00 ex VAT)
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First page of website terms for sellers in a B2B marketplace for goods

Website terms and conditions: marketplace for goods to businesses; seller side

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These are terms and conditions for a website that acts as a marketplace, connecting businesses selling physical products with other business buyers.

It is suitable if your business:

  • simply introduces sellers and buyers - it does not hold stock or fulfil orders
  • provides payment facilities and collects taxes and fees, reimbursing the seller the net sales value
  • provides an advertising service to sellers

Your sellers probably use your site because they do not have a facility for taking money online, because they can reach buyers that otherwise they would could not, or because your marketing service is better than they could achieve.

These T&C:

  • are suitable for connecting businesses in local or international markets
  • as far as possible, insulate you from conflict between sellers and buyers
  • include strong legal protection against malicious use of your website and misuse of your intellectual property

Use this document for sites such as ones that:

  • connects manufacturers with wholesalers or retailers in new markets
  • help businesses to recycle used, unwanted equipment by providing a marketplace via a forum
  • list liquidated stock for resale

This document should be paired with complementary terms for buyers such as those found in Marketplace for goods: buyer side.

Suitable for use in: England & Wales and Scotland

£24.00 inc VAT
(£20.00 ex VAT)
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First page of a website terms template for buyers in a marketplace for goods

Website terms and conditions template: marketplace for goods; accessed through a site or by app; buyer side

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This document is based on our standard Marketplace for goods: buyer side agreement, but includes terms of use of the marketplace for when buyers access it through an app on a smartphone or tablet.

For example, buyers may be able to place and manage an order either through your website, or by using the app.

This document that you create using this template should be placed on your website.

In addition to this document, you are likely to need terms with merchants - Marketplace for goods; accessed through a site or by app; seller side.

Suitable for use in: England & Wales and Scotland

£24.00 inc VAT
(£20.00 ex VAT)
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First page of website terms for a consultancy business

Website terms: consultancy business; includes terms of sale for supporting product or systems

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These are terms of use for your website that also incorporate terms of sale for products or systems that support your service.

Your business provides services offline, but markets itself through the Internet. You may have the facility to take payment online, both for your primary service and for the products you sell.

This document sets out how your clients and other visitors may use your site, and protects intellectual property they may access, including your content.

The type of service you offer is not important to the document. Your clients could be individuals or businesses. For example, this template is suitable if:

  • you provide an environmental consultancy service that requires your clients to buy and install a measuring device you have developed to record data for analysis
  • you provide physiotherapy, and offer your clients products that will help them recover faster to be used outside of consultations
  • you provide a service that identifies which of a range of products you sell is most suitable for your clients

Suitable for use in: England & Wales and Scotland

£58.80 inc VAT
(£49.00 ex VAT)
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First page of a website terms template for a marketplace site for events

Website terms and conditions template: marketplace for events; buyer side

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These are terms for a website that acts as an intermediary between event goers and event organisers or ticket resellers.

Your business is likely to publish event information, check customer qualifications (such as age) and confer with organisers. You may promote, advertise, or undertake other marketing tasks.

This document serves two main purposes:

  • First it gives you legal protection from potential problems as a result of disputes between the event organiser and the ticket buyer.
  • Secondly, it sets out how your website works to benefit the event organiser or ticket reseller. Standard terms for all ticket sellers allow a buyer to return to your site and buy again from a different seller without the terms or process being noticeably different.

The nature of the event for which the tickets are being sold is not important to the document. Your site could specialise in one type of event or multiple ones. The nature of the events to which the tickets are sold could be as diverse as:

  • sporting events
  • concerts, festivals and live music performances
  • theatre shows
  • consumer exhibitions (such as food exhibitions)
  • business events (such as motivational or training courses)

Note: this template is not suitable if you sell tickets directly yourself. You will need our website terms for a ticketing agency instead or as well as these ones.

Note: you will need an additional set of terms with ticket sellers or event organisers – use Marketplace for services: seller side.

Suitable for use in: England & Wales and Scotland

£24.00 inc VAT
(£20.00 ex VAT)
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First page of a website terms template for a business selling member services to businesses

Website terms and conditions template: member services for businesses

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These terms are for an organisation that offers a membership based service via a website.

Being a member is a requirement to control who may join and regulate behaviour online and offline. You may or may not charge members.

The document includes strong protection against malicious use of your site and posting of offensive or inappropriate content.

Use these T&C for sites such as:

  • business related introduction and connection sites
  • trade associations and organisations
  • business support networks
  • subscription based business discussion boards

Member businesses may be in the UK or abroad. The terms comply with UK law, but much is likely to be enforceable in many other legal jurisdictions as well.

Suitable for use in: England & Wales and Scotland

£46.80 inc VAT
(£39.00 ex VAT)
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First page of a website terms template for a ticketing agency

Website terms and conditions template: ticketing agency

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These T&C have been written for a ticketing agency or reseller that sells tickets on behalf of event owners and organisers.

This document provides a simple legal framework with excellent disclaimers and strong protection for you if you allow your site visitors to interact with your site - perhaps posting reviews, media or messages.

The events for which you offer tickets could be anything at all so long as attendance is by a ticket. They could be all of the same type, like football matches, or could be a wide range of types.

The document is only valid for agents based in the UK.

Suitable for use in: England & Wales and Scotland

£24.00 inc VAT
(£20.00 ex VAT)
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First page of a website terms template for a bed and breakfast business

Website terms and conditions template: bed and breakfast business

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These are terms and conditions for the website of a boutique hotel or bed and breakfast business which allows site visitors to book online.

It follows industry standards, and can be customised easily to suit your business.

These T&C should give your guests realistic expectations about the service you provide and give no case for argument that you haven't made them aware of the rules. While there are always going to be difficult guests, having well written terms and conditions should make it easier and less costly to resolve problems and disagreements.

The terms themselves have been written for placement on your website. We assume that your guests will read and accept them just before confirming a booking (or giving their card details, if you take this information online). Additionally, they could be adapted for print and used when guests walk in "off the street".

Suitable for use in: England & Wales and Scotland

£34.80 inc VAT
(£29.00 ex VAT)
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First page of a website terms template for buyers in a marketplace for services

Website terms and conditions template: marketplace for services; buyer side

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This document sets out the legal and commercial relationship between your business and buyers within the marketplace that your website creates. Buyers could be consumers or other businesses.

It should be paired with complementary terms for sellers such as those found in Marketplace for services: seller side.

Suitable for use in: England & Wales and Scotland

£24.00 inc VAT
(£20.00 ex VAT)
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First page of a website terms template for a marketplace site for goods where the buyer subscribes for access

Website terms and conditions template: marketplace for goods; buyer subscribes for access

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This terms and conditions template defines the relationship between your business and visitors (either individuals or businesses) who buy the products sold in the market that your website creates.

However, a buyer must join as a member before he or she is allowed to buy. Joining might require the member to pay a subscription fee to your business, or it might be free to do so.

This document complements terms with sellers, such as those found in Marketplace for goods: seller side.

Use this document for sites such as those that:

  • provide members with access to stock clearance deals
  • require buyers to qualify for, or be approved to access the marketplace (for example, to restrict sales to some particular market segment)

Suitable for use in: England & Wales and Scotland

£24.00 inc VAT
(£20.00 ex VAT)
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First page of a website terms template for a software or app download site

Website terms and conditions template: software or app download site

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This document provides terms of use for a website and an end user licence agreement for software downloaded from the site.

It is suitable for a business based in the UK that sells worldwide.

The nature of the software is not important to the document. It could be for any device and operating system, and be used for any purpose.

You may be the original developer or a reseller, selling to either or both consumers and other businesses.

You can grant a licence on a one-off basis, or on a rolling basis over any time period.

We include intellectual property protection and a menu of permissions and regulations as to how the software can be used. Although unlikely to be required by every user of this document, we also include terms relating to what customers may upload to your site.

Suitable for use in: England & Wales and Scotland

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(£39.00 ex VAT)
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First page of a website terms template for a marketplace site for property

Website terms and conditions template: marketplace for property

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These are terms and conditions of use for a website that advertises residential or commercial property for sale or rent, or spare space or holiday accommodation for let.

Your business model may be based on advertising, charging property advertisers or searchers a subscription fee for access, or taking a percentage of the value of the sale or rent.

The template provides an option for you to give members access to tradesmen or professionals with whom you have negotiated a discounted price or other deal.

Note in law: sales of real property are excluded from the Consumer Contracts (ICAC) Regulations, but intermediary businesses like estate agents are not. Neither do the Regulations exclude the application of the Estate Agents Act. This document has been drawn so as to cover most forms of property introduction, but we do not know enough about your business to be able to give a guarantee that this document is completely suitable. Please contact us if you would like more information.

Suitable for use in: England & Wales and Scotland

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(£20.00 ex VAT)
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First page of a website terms template for a business that provides an on-demand IT service

Website terms and conditions template: on-demand IT service provision

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These T&C are for a business that provides a service delivered through the Internet for a defined time period or with a set outcome or number of uses, after which a customer must order again.

The document can be used for selling to both consumers and other businesses.

Use these terms for businesses such as:

  • those that offer services such as: recruitment tests, credit score tests, document analysis and processing
  • software as a service (SaaS) providers where the pricing model is based on non-recurring payments, such as a VPN provider whose service provision is for a set period
  • sites where the customer buys credits or tokens to access a choice of services

Suitable for use in: England & Wales and Scotland

£46.80 inc VAT
(£39.00 ex VAT)
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First page of a website terms template for a marketplace site for services where the buyer subscribes for access

Website terms and conditions template: marketplace for services; buyer subscribes for access

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This terms and conditions template defines the relationship between your business and visitors (either individuals or businesses) who buy the services offered on your website.

However, a buyer must join a membership scheme before he or she is allowed to purchase. The member might be required to pay your business a subscription fee, or joining might be free.

This document complements terms with sellers, such as those found in Marketplace for services: seller side.

Use this document for sites such as those that:

  • provide members with access to service providers (for example, tradesmen and professionals), perhaps at a discount
  • require buyers to qualify for, or be approved to buy the services (for example, by geographic location)
  • allow potential buyers to interact with service sellers before purchase

Suitable for use in: England & Wales and Scotland

£24.00 inc VAT
(£20.00 ex VAT)
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First page of a website terms template for an e-commerce site selling goods part designed by site visitors

Website terms and conditions template: retailer of goods part designed by site visitors

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These are website terms written for online shops that sell products where part of the design is contributed by visitors or customers.

The retailer is likely to buy or manufacture "white label" products then enhance them with designs suggested by visitors.

The products could be anything: from prints of artwork to clothing to laptop covers.

The incentive for the visitor to submit his designs is his satisfaction that his design is being used. He gives up his intellectual property rights. Because of technical legal reasons relating to consumer law we have not included options where free products are given in return, or where a royalty fee is paid. However, any business orientated retailer who isn't too worried about the technical application of the law could bend the rules, for example, by occasionally sending samples without notice to 'product testers' who happen to have part designed a product.

Your customers are consumers (private individuals) or other businesses or both, but they are not further distributors or retailers of your product.

Suitable for use in: England & Wales and Scotland

£46.80 inc VAT
(£39.00 ex VAT)
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First page of a website terms template for a hotel

Website terms and conditions template: hotel

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These are terms and conditions for the website of a hotel or venue which allows site visitors to book rooms, leisure facilities (for example, a gym, spa or swimming pool) and services such as catering online.

In the hotel and leisure industry many contractual terms are also part of the explanation of what is provided, and how and where and when (for example, what is included in the price of a room, or how a customer can cancel a reservation). We present the terms in a style that does to look like a legal document and that does not use legal jargon. This has the advantage that your guests, especially those for whom English may not be a native language, can more easily read, understand and comply with them. The tone is friendly and welcoming rather than intimidating.

Suitable for use in: England & Wales and Scotland

£46.80 inc VAT
(£39.00 ex VAT)
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First page of website terms for basic directory site

Website terms: basic directory site

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These are terms of use for the most simple directory site.

Use for sites such as:

  • a local business directory
  • listings of manufacturers of particular parts or products

Suitable for use in: England & Wales and Scotland

£14.40 inc VAT
(£12.00 ex VAT)
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First page of a website terms template for a retailer of IT hardware and licensed software

Website terms and conditions template: retail of hardware and licensed software

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This document should be used by a business that sells products from a website, all or some of which are sold with a licence to use software that the retailer has developed or owns.

The software should be sold in hard copy and packaged alongside the product, not be a separate download.

Not all your products that you sell have to use your software for this template to be suitable - you can sell some that do, and some that don't.

The users of this template are most likely either to be software developers that sell hardware products that are compatible with their software, or hardware manufacturers that have developed software for their products. For example:

  • a manufacturer of cameras who wishes to provide its own editing software for use the product "out of the box"
  • a manufacturer of programmable toy robots that require specialised software produced by the manufacturer to be installed on a PC in order to load customer-written code onto the robot
  • a developer of GPS mapping software that can be used with a variety of third party devices that wishes to sell some of the devices alongside its own products from its website
  • developers of contactless payment system software that requires particular hardware to operate

The terms are easy to adapt to the way your business sells, and suitable for selling internationally.

Inclusion of a suitably limited licence for the software protects your intellectual property rights.

Suitable for use in: England & Wales and Scotland

£46.80 inc VAT
(£39.00 ex VAT)

Terms and conditions that will protect your business

Getting your website terms and conditions right might not be your most pressing task when you are building or redeveloping a site, but they are critical to your business.

T&C form the contract between you and your site visitor, and if you sell online, your customers. Without that contract, it is much harder to protect your business if your site visitors behave in a way that is detrimental to it. If you are trading online, particularly if your customers are consumers, without good T&C, at best you may forfeit your rights in law, and at worst you may break the law and become liable for significant fines.

What you will find in our documents

All our T&C provide what could be called an Acceptable Use Policy, which sets out what visitors may and may not do when they interact with your site. If visitors also transact, then we also include terms of sale as applicable to the business model you have.

No term appears in every template we sell. Each document has been drawn to be relevant to the business we intend to protect.

Use of plain English strengthens the document

Consistent use of plain English and minimal “legalese” throughout helps because:

  1. you can set out clearly how your business works and what your site users can expect
  2. it prevent misunderstandings and makes solving disputes easier
  3. it present a professional image of your business
  4. it helps ensure customers do not feel intimidated by overly formal or legalistic language
  5. it makes a document easy for you to edit

Extensive guidance to help you edit the template

With each document we include extensive guidance notes that explain each paragraph. Despite our efforts to draw documents relevant to common business models, there will be paragraphs in the document that you will want to add to or edit because your business is different. That is fine, and we can check your edits as part of our additional review service if you would like confirmation that they fit.

Compliance with the law

You have a legal obligation to present your T&C openly and legibly on your site.

But if you ignore these obligations, it is not likely to be your user who complains. It will be some journalist or consumer organisation or local government officer. So those are the people we protect you from. Compliance is not just about complying. It is about being seen to comply.

Site security and restrictions on what your user may post to your website

We take site security very seriously. Having strong security terms in a T&C document is not going to stop crime, but it does:

  • provide a deterrent to any misuse for which you could sue in court
  • prevent you being blamed for criminal or nuisance activity
  • reduce the chance of your being the subject of some bad social medium campaign - particularly important if your members can contribute content to your site that you might not moderate in real time
  • present your site in a strong and purposeful way, giving out a message that you are not a “soft touch”
  • assist in protecting you from civil or criminal charges for which you may otherwise be liable as a result of what someone else posts to your website
  • provide permission for you to remove offensive content and generally stay in full control of what happens on your website

By using these provisions, we give you the best possible defence against anyone who claims he has been insulted, injured, or defamed.

Particular terms which are included where relevant

Disclaimers

We provide disclaimers. They are not always binding because you can disclaim only so far as the law allows. The law is complicated and much depends on the facts of each case. If you overstep the mark, your disclaimer will be void.

We use disclaimers strongly but we use words that we hope will avoid upsetting your clients and customers.

Intellectual property protection

We provide the strongest protection for your IP rights, whether your business is “IP light” or involves complex software and systems.

Suitable for sites with international visitors

Our documents are written to cover international use because most websites are likely to attract visitors from across the world.

Every document is drawn under the law of England and Wales. Much is likely to be enforceable in many other legal jurisdictions as well.

Scotland and Northern Ireland have adopted the same law in the vast majority of cases, but we make no promises as to full compliance with Scottish law.

Advertising

Your business model might include taking advertising in some way. Our documents do not regulate the terms of any advertising. That deal is between you and your advertiser, rather than between you and your visitors as your T&C are. But we do include general terms intended to protect you from a claim by a site user in respect of anything he or she might claim against you. 

Customer data storage

We make sure your user does not expect you to keep his data indefinitely, or at all. We also cover you against any claim that you are in breach of any customer “right” covering his data.

Basis of Contract

You cannot impose rules. You can only make a contract.

A contract is only formed if your visitor ticks a box to do so explicitly. No tick, no contract. So if you have a site that is entirely open to use, or even pages than can be explored before registration, it cannot be fully protected by any T&C document. Despite that principle, there are circumstances in which you could claim that your T&Cs apply, so it is always worth having them.

Confidential Information

Your confidential information is defined at length. We help you safeguard all your secrets.

Terms for sale of goods and services

E-commerce provisions

When you choose a document, you will see that we do not repeat the same points about e-commerce in the details of every document. You may safely take it that if your site is likely to be e-commerce enabled, we shall make sure you are covered.

Price and payment

We give you options on every part of the charging process, from straight unit price to royalty, to payment on running credit account, to commission on sales. Like all other terms, we make it easy for you by limiting options to what is appropriate for a site like yours.

Consumer protection, order cancellation and returns

The law in this area starts with common law dealing with the basics of contracts: offer, acceptance, price and payment, provision of service, liabilities, returns, retention of title and risk. Then there are acts and regulations on every element of trading.

If you sell to consumers, you must comply with the arcane and unnecessary (in our humble opinion) Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Every relevant document includes not only an extensive explanation, but also the words of the notice you must give, and instructions as to how to deal. We tell you what you need to know, but give you only what you need in your particular business.

Defects

We provide sensible terms. However, the law everywhere provides that if you sell defective goods or services you are obliged to pay for all foreseeable resulting loss and expense. That is the common law, pre-dating any sale of goods act.

Marketplace provisions

We define a marketplace site as one where the website operator is an intermediary, providing a platform from which someone else sells goods or services to buyers who come to the site.

Because each marketplace website has its own business model, we provide separate agreements for terms with buyers and sellers. You should therefore buy a pair of documents: one dealing with terms for your sellers and one dealing with terms for the buyers.

Seller side documents vary far less than buyer side documents so we have not provided exact matches. Only you know which of each side best suits your business model. If you need help choosing, please ask.

We offer several options for sale of services because that word covers such a vast range.

We try to avoid you being an agent in law, but rather a publisher. However, the range of services you offer and the fact that you collect payment may well categorise you as an agent. We know of no court cases on this point.

We do our utmost to insulate you from problems between a seller and a buyer. We push seller obligations onto your sellers and direct a buyer to his or her seller, leaving you as clean as possible.

However, as an intermediary, you still have to comply with the CC(ICAC) Regulations. We have covered that of course.

All market place documents cover:

  • a framework of rules as to how a seller places a product or service with you
  • the fact that you do not hold stock
  • e-commerce: prices, your remuneration options, return of goods, taxes
  • your payment options: a commission basis, a transaction fee basis, through advertising, or not at all
  • upload by sellers of their own product pages or product advertisements
  • joint advertising to sellers
  • options for regular sellers (for example, ones that operate their business entirely from your site), and one-off sales

Membership sites

Membership sites vary widely. You can use a membership business model not only to sell goods or services but also to provide information or regulate a free service.

A key point in paid membership sites business models is how and when to obtain payment. You cannot unilaterally renew a contract. However, if you continue a course of action and your customer accepts or acquiesces, he cannot later complain if he has continued to enjoy the services. In reality many Internet contracts are continued from year to year. We cover this thoroughly of course.

The best way to deal with this issue is to provide a warning to a customer or member about four weeks before you take payment, with a copy of the invoice against which payment will be taken. You then take the payment on the due date and send a new message to your customer or member to confirm.

Licensing arrangements

Why a licence might be relevant to what you sell

If you own a car, you can sell it only once. Not so with intellectual property. In law, you “sell” a right to sing your song (or use your legal document template) by way of grant of a licence. Every T&C document drawn for a site which allows use of its intellectual property includes a licence in some form. So whenever in these

T&C documents, we consider the sale of software or soft-copy goods we are dealing with a licence, not an outright sale.

Limitations and permissions on licences

Permissions concern simple expressions of duration, territory, market, timescale, and so on. Limitations generally cover what your customer is not allowed to do. Examples are: transfer ownership of his licence to someone else; copy text; allow anyone else to use the software. These points are matters for your choice.

A licence is infinitely variable. You can decide on the term, exclusivity, market, transferability, extent and many more variables. Other options include: sub-licensing, removing ID references and prohibited uses.

Every licence in these documents contains appropriate limitations and permissions. The extent and terms of the licence varies from simple to extremely thorough. What we provide in each licence varies according to the requirement of the product. You can delete what you do not need and add anything referable to your particular business.

Licence terms in these documents are:

  • professionally drawn and tough in law
  • useful for both business to business or business to consumer transactions
  • easy for you to adapt if you need to do so

The law in these terms and conditions documents

The law in these T&C is largely common law that deals with the basics of contracts: offer, acceptance, price and payment, delivery, returns, dispute resolution, liabilities and risk. Provided you comply with the law, you can set the commercial terms you like.

Where your end customer is a consumer, you need to comply with the Consumer Contracts (ICAC) 2013 Regulations, the Consumer Rights Act 2015 and Alternative Dispute Regulations 2015. Therefore, whether you are a marketplace site or a direct seller, we have included relevant provisions in our templates that enable you to comply with the law and run your business seamlessly.

Where your customer is a business person, our templates allow you to comply with the Sale of Goods Acts (1979 and 1994).

Where statute law could apply, the T&C have been drawn then applies to specific circumstances, for example, we have included provisions to comply with the Waste Electronic and Electrical Equipment Regulations 2013, but these are only relevant if the type of goods sold is electronic or electrical.

Why choose Net Lawman

Immediate delivery of the document template by e-mail after checkout
DocX file format compatible with all popular PC & Mac word processing software. We can convert into other formats for you
Use of plain English makes our documents easy to edit and understand
Detailed guidance notes explain the purpose of each paragraph and how to edit
Review service available - a Net Lawman lawyer can check your edited document
Full money back guarantee if the document isn't right for you
 
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