Tour operator: terms and conditions
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About these terms and conditions for a tour operator
This is a model terms and conditions template for a tour operator or travel company. Suitable for all-inclusive general holidays, specialist tours or “meet on site” arrangements, where clients organise their own flights and travel to the meeting point.
This document is suitable for companies that offer all sorts of holidays, from day trips locally with few additional services provided, to all inclusive holidays around the world lasting weeks. Your business might specialise in a particular type of holiday such as archaeological tours, or it might be a generalist offering package tours to popular beach locations.
The document helps you to comply with the Package Travel Regulations 1992. The terms are written to protect you but are fair to your clients as well.
Customising the document for your business
Your terms and conditions reflect how your business works and therefore are unique to your company. The way that most holiday and tour companies work is similar (for example, in having a cancellation policy), but the detail will vary between companies (such as how many days notice is required before a deposit is lost). This template reflects standard practices within the travel industry and it should give you a very good basis for your own terms. However, you will need to spend a little time customising it to reflect how your business works.
In the travel industry many contractual terms are also part of the explanation of what is provided and how and where and when. For this reason, we have followed the industry practice of presenting the terms in a layout that does to look like a legal document. That does not mean that the legal effect is in any way diminished.
We prefer this less formal format because your customers are more likely to feel happy buying from you if they understand your terms and don't feel overwhelmed by legal jargon. We also feel that the format is more suitable for brochures and web sites, where you are likely to display them.
Features and contents
The T&C cover the following:
- Booking procedure and formation of a contract
- Payment details: dates, deposit, late bookings, surcharges, penalties, refunds, payment type, payment protection
- Changes and cancellation by either side
- Payment protection
- Tour or holiday information
- Changes to the itinerary
- Passport, visa and health requirements
- Limitation of liability, including explanations of international conventions
- Local standards
- Client behaviour
- Complaints procedure
- Compliance with the Package Travel Regulations 1992
- Other miscellaneous matters to protect you
This document was written by a solicitor for Net Lawman. It complies with current English law.
What other customers thought
Average customer rating
By Julia Jones 31 December 2013
I was pleased to find a document that closely matched my needs. It has saved me time and I am pleased with the look and content of the finished document. It was easy to edit and the language is clear, although I remember correcting a spelling or grammatical mistake in the text somewhere. I have paid a reasonable price for the document and it's now on my website, publication any time now. I plan to ask colleagues to review it so will wait before recommending your products, however at this stage I have no reason not to recommend Net Lawman. I think the only uncertainty is (and this is the same for all online templates) about the degree to which it will stand up to challenge. Maybe you can respond to that to reassure me? Your service has been very efficient, thank you.
By Simon West 15 July 2013
I used Net Lawman primarily as you had a template I wanted. It purportedly meets the requirements of the Package Travel regulations.Yes I would recommend Net Lawman to others again for the reason you have a contract my clients needed.
By Paul Lang 20 June 2013
Great value for money.
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