Website terms and conditions template: ticketing agency

These are terms for a ticketing agency or agent who resells tickets on a website for events organised by a different business or individual. They include strong protection for you if you allow your site visitors to interact with your site - perhaps posting reviews, media or messages. This document provides a simple legal framework with excellent disclaimers.
Suitable for use in: England & Wales and Scotland
  • Solicitor approved
  • Plain English makes editing easy
  • Guidance notes included
  • Money back guarantee
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About this agreement

This is a terms and conditions document for a ticket marketing agency to use on their website.

It provides a legal framework use of the site and for selling tickets, including menus of alternative procedures and options so that you can “choose and use” without needing to be an expert in law.

The events for which you offer entry could be anything at all so long as attendance is by a ticket. They could be all of the same type, like football matches, or could include a wide range of types of event.

Why you need clear terms

Clear customer terms are important. T&C form the contract and set out your liability with respect to amendments or cancellations by the ultimate provider of the event or service. The ones we provide here are comprehensive in order to protect your interests as strongly as possible and written in plain English so that your customers do not feel intimidated by overly formal or legalistic language.

As well as covering the commercial transaction, these terms include provisions that form an "acceptable use policy" and set out how all visitors to your site must behave, particularly if they contribute to it (for example, if they can post reviews or comments).

Having accurate T&Cs on your site should help prevent misunderstandings and make resolving disputes faster and easier.

Alternatives to this agreement

If you manage your own ticketing sales for your own event, use these terms instead.

The law in these T&C

The law in these T&C is largely common law that deals with the basics of contracts: offer, acceptance, price and payment, delivery, returns, dispute resolution, liabilities and risk. That means that, by and large, you can set the commercial terms you want. Our guidance notes will tell you what you can change safely.

Most importantly, the terms include the most simple way to deal with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The terms are valid for businesses based anywhere in the UK.

We have contracted out of the Contracts (Rights of Third Parties) Act 1999 so as not to obligate you in contracts made between your customer and any other party. This is usual in a document such as this one.


  • Definitions
  • Basis of contract - legal framework in simple language
  • A menu of practical “rules” about aspects of attendance
  • Price, payment and delivery of tickets
  • Cancellation and returns
  • Disclaimers and many matters to protect you
  • Various matters to protect you
  • Over 500 words of helpful drafting notes

This document was written by a solicitor for Net Lawman. It complies with current English law.

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