How to choose an estate agent

Last updated: August 2024 | 3 min read

Choosing the right estate agent in the UK can make all the difference in the success of your property sale. With various options available, from local to online agents, it’s worth taking the time to explore what each can offer. This guide will help you make an informed decision by outlining the factors to consider when selecting an estate agent.

Read in detail about what exactly is an estate agent's role.

In the article below we provide information on how to find the best estate agent for your specific needs.

Why the right estate agent matters

Estate agents play a major role in property transactions. They act as intermediaries, connecting sellers with buyers.

A good agent's expertise extends beyond mere salesmanship. They have in-depth knowledge of the local market and can offer valuable advice on pricing and presentation.

They also coordinate viewings, negotiate offers, and help ensure the smooth progression of the sale. An estate agent is your partner in managing the complexities of selling a property.

Most sellers usually select just one estate agent but some work with multiple ones.

Learn about how to sell your house.

Setting your expectations for selling property

Setting realistic expectations is important for a successful property sale. This begins with understanding the local market conditions and how they influence the sale process. It's helpful to have a clear idea of your property's value and how it compares to similar properties. This awareness helps in setting a realistic asking price.

Overpricing can lead to a lengthy sale, while under-pricing might result in a lower achieved sale price. Effective communication with your estate agent is important in making sure your expectations and strategies for selling your property are in line.

Asking for personal recommendations

Starting your search for the best estate agent to sell your house often begins in your network. Friends, family, and colleagues can be valuable sources for recommendations. Their experiences with local agents provide first-hand insights into the agent's effectiveness, reliability, and customer service.

When receiving recommendations, ask specific questions about their interactions with potential estate agents. Ask how the agent handled negotiations and their communication style. Personal recommendations give you a practical starting point, with real-life examples of an agent's performance.

Using online resources to find local estate agents

The internet offers a wealth of information for finding the best estate agents. Useful online resources include estate agency websites, property portals, and social media platforms. On these sites, you can access agent profiles, read customer reviews, and understand their market presence.

Websites of professional bodies, like the National Association or Royal Institution, also list qualified agents. Online estate agent listings provide an overview of agents in your local area, allowing you to compare their services and specialisations. This approach offers a comprehensive view of possible agents from the comfort of your home.

Assessing estate agent credentials

Estate agents in the UK operate under specific regulatory frameworks. Checking their qualifications and industry affiliations is straightforward. Look for agents registered with professional bodies like the National Association of Estate Agents (NAEA) or the Royal Institution of Chartered Surveyors (RICS).

Membership in such organisations indicates adherence to certain professional standards and ethical guidelines. Also, ensure the agent is a member of a property redress scheme, as required by UK law. This membership provides an avenue for complaint resolution should disputes arise.

What do customer reviews say about the agent?

Customer reviews offer valuable insights into an agent’s performance and reliability. Reading reviews on independent platforms can reveal patterns in customer satisfaction or concern.

Pay attention to comments about the agent's effectiveness in achieving the best price, their communication skills, and their overall professionalism.

While a few negative reviews are normal, consistent issues highlighted by multiple clients warrant caution. Evaluating customer feedback helps in identifying agents who consistently meet or exceed client expectations.

Read all about using an online estate agent.

Preparing a list of questions for possible estate agents

Estate agent consultations offer a prime opportunity to assess suitability. Your aim is to find the best agent for your property sale.

Compile a list of tailored questions to ask the agent. Focus on their experience in your local area, success rates, and strategies for achieving the asking price. Enquire about their approach to handling similar properties. This preparation is useful in selecting an agent suited to your needs.

Evaluating responses: signs of a good agent

Analysing an agent's answers reveals their expertise and fit for your needs. A competent agent confidently discusses their track record, showing evidence of successful sales. They should articulate a clear strategy for selling your property, including tailored marketing plans.

Pay attention to their communication style. Responsiveness and clarity are signs of a reliable agent, which is valuable in the often-complex process of selling a property.

Comparing estate agent fees and services

Estate agents' fees can vary widely, impacting your budget. Common structures include a fixed fee, a percentage of the sale price, or tiered fees based on performance.

A fixed fee might suit lower-value properties, while percentage fees often link the agent's incentives with achieving a higher sale price. Knowing these options allows for informed decisions about cost versus possible return.

What's included in the fee?

Agents' services range from basic to comprehensive. Standard offerings include listing the property, conducting viewings, and negotiating with buyers. Some agents provide additional services like professional photography and virtual tours.

Scrutinise what each agent offers for their fee. This comparison ensures you receive value for money and services that suit your selling objectives.

The valuation process: what to expect

How agents determine the asking price

Estate agents use their market knowledge and recent sales data to set an asking price for your property. They consider factors like location, property size, condition, and market trends. This process involves a detailed evaluation of your property's features and an analysis of comparable properties in the area.

During the valuation, agents will walk through your property, taking note of any aspects that could increase its market value. They'll also discuss any improvements or renovations you've made. The goal is to set a price that attracts buyers while ensuring you get a fair return on your investment.

Comparing valuations: what to consider

When you receive different valuations from various agents, it’s useful to understand why they may vary. Some agents might suggest a higher price to win your business, while others may recommend a lower price for a quicker sale.

Look at each valuation critically. Consider the evidence and reasoning behind each price suggestion. It’s not just about choosing the highest valuation; it’s about trusting the rationale behind it. If an agent's valuation seems unusually high or low, ask them to explain their reasoning.

Don’t hesitate to seek second opinions, especially if valuations differ greatly. It’s your property, and you deserve a clear idea of its value in the current market.

A realistic and well-supported valuation is more likely to lead to a successful sale than an overly optimistic or cautious figure.

Choosing between local and online estate agents

Local estate agents often possess in-depth knowledge of the area, which can be useful in selling properties. Their familiarity with local market trends, community features, and nearby amenities enhances their ability to market a property effectively.

This expertise often translates into accurate property valuations, ensuring you list your home at a competitive price that attracts buyers.

Local agents typically have established networks, including possible buyers and other property professionals, which can speed up the selling process. Face-to-face interactions with these agents offer a more personal service, often leading to a better understanding of your specific needs and preferences.

Advantages of online estate agents

Online agents offer a modern approach to selling your home, often at lower fees compared to high street estate agents. This cost-effectiveness is a major draw for many sellers.

They provide the convenience of managing most aspects of the sale process digitally, from listing to viewing scheduling, which can be particularly appealing for those with busy lifestyles.

Online estate agents are accessible from anywhere, offering flexibility and ease of communication. Also, they tend to use advanced technology for market analysis, which can help in accurately pricing your property.

However, it’s worth considering that while they may offer lower fees, their services might be less personalised than those of local agents.

Marketing strategy for your property

Assessing an agent's marketing plan

Estate agents use various tactics to promote properties. You’re best placed to select an agent who offers a comprehensive marketing plan. This plan should include professional photography, listings on major property portals, and targeted social media advertising.

A good agent will explain how each element of their marketing strategy will help sell your property and find potential buyers. It’s wise to ask about the agent’s success rate with similar properties. If an agent lacks a clear plan, consider looking elsewhere.

Read in detail about switching estate agents.

Online presence and property portals

Today, a strong online presence is a key factor in successful property sales. When choosing an estate agent, their online proficiency is important. Check if the agent lists properties on popular UK property portals like Rightmove or Zoopla.

These platforms greatly increase the visibility of your property. Also, review the agent’s website and social media profiles. Top performing agents often have well-maintained and informative online platforms. This digital proficiency indicates an agent's ability to effectively market your property in today's digital world.

FAQs

Should I trust an agent recommended by my solicitor?

Your solicitor's recommendation for an estate agent may offer a starting point. However, it’s wise to conduct your own research. Check the agent's credentials, experience, and client feedback. A solicitor's suggestion doesn't guarantee the best fit for your needs. Your final decision should be based on a comprehensive evaluation.

What if the property sale falls through?

If your property sale doesn't proceed, understand your contractual obligations with the estate agent. Some contracts might require payment for marketing costs or other services. Review the terms related to failed transactions. Consider seeking a new strategy or agent if recurring issues arise.

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